Job Overview
Leads a team of client service professionals responsible for delivering high-quality service and maximizing client value. This role partners closely with clients and internal teams to drive successful adoption of data and technology solutions. The position offers the opportunity to shape client engagement strategies, lead a high-performing team, and drive impactful outcomes in a dynamic environment.
What You Will Do
Lead, coach, and develop a high-performing client services team
Build strong relationships with clients and act as a trusted partner
Translate client needs into actionable solutions and service plans
Serve as an escalation point for complex client issues
Drive adoption of data and technology solutions across clients and teams
Monitor performance and service delivery metrics to ensure high-quality outcomes
Collaborate with cross-functional teams to deliver client success
Identify process improvements and drive operational efficiencies
Technical Expertise
Quickly learn new platforms, tools, and data solutions
Translate technical concepts into clear guidance for clients and internal teams
Lead onboarding, training, and ongoing enablement for new capabilities
Support clients and teams in effectively utilizing technology solutions
Impact & Opportunities
Lead and develop a growing client services team
Influence client strategy and service delivery outcomes
Drive adoption of innovative platforms and solutions
Partner with leadership and cross-functional stakeholders
Qualifications
Bachelor’s degree required
Experience in client services, account management, or related roles
Proven people management experience
Strong technical aptitude and ability to learn new systems quickly
Experience training internal teams and/or external clients
Strong communication, project management, and stakeholder management skills
Experience working with data, analytics, or technology-driven solutions preferred
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
The potential base pay range for this role, when annualized, is $86,000.00 - $239,500.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.