St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
The Associate Director of Clinical Services (RN) provides strategic clinical and operational leadership for designated service lines within the Access Center. Reporting to the Director of Clinical Services (RN), this role is responsible for ensuring exceptional patient care, upholding consistent clinical standards, and driving efficient, reliable workflows. The Associate Director oversees daily operations, supports and develops clinical staff, and collaborates across teams to advance quality, training, and process improvement initiatives. This leader plays a key role in strengthening patient-centered outcomes and fostering a culture of excellence within the Access Center.
JOB DUTIES AND RESPONSIBILITIES:
Provide strategic oversight of daily clinical operations for assigned service lines, ensuring the delivery of safe, accurate, and efficient patient care across assigned specialties/clinical PODs.
Serve as a senior clinical leader and key escalation point for Supervisors, guiding decision-making and supporting complex clinical judgments.
Partner with leaders in Clinical Training, Quality Assurance, and other cross-functional teams to strengthen onboarding programs, validate competencies, and advance ongoing professional development.
Coach, mentor, and evaluate Supervisors, fostering a culture of accountability, collaboration, and continuous improvement.
Build and maintain strong relationships with practices, providers, clerical PODs and other organizational stakeholders to resolve clinical concerns, enhance communication, and strengthen systemwide alignment.
Lead and support the design, implementation, and assessment of process improvements, workflow innovations, and operational enhancements that drive clinical excellence.
Promote effective resource stewardship, contributing to strategic staffing decisions, operational planning, and alignment with organizational priorities.
Perform additional leadership responsibilities and organizational initiatives as assigned.
PHYSICAL AND SENSORY REQUIREMENTS:
Sitting for up to 8 hours per day, 3 hours at a time. Consistent use of hands and fingers for typing, telephones, data entry, etc. Occasional twisting and turning. Uses upper extremities to lift and carry up to 15 pounds. Stoops, bends, and reaches above shoulder level to retrieve files. Hearing as it relates to normal conversation. Seeing as it relates to general vision. Visual monotony when reading reports and reviewing computer screen.
EDUCATION:
Required: Active Pennsylvania Registered Nurse license; PA Compact license, New Jersey Registered Nurse license, or ability to obtain within 90 days of hire. Preferred: Bachelor's degree in a related field; advanced degree
TRAINING AND EXPERIENCE:
Minimum 3-5 years of progressive clinical leadership experience, preferably overseeing multidisciplinary teams or complex clinical operations. Demonstrated experience in an Access Center, clinical call center environment, or centralized triage model. Prior leadership experience in an outpatient practice or ambulatory care setting strongly preferred. Proven ability to lead through influence, drive
performance outcomes, support high-reliability processes, and manage change initiatives at scale.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
St. Luke's University Health Network is an Equal Opportunity Employer.
St. Luke's University Health Network is a regional network of hospitals, physicians and other related organizations providing care primarily in Lehigh, Northampton, Monroe, Carbon, Schuylkill, Bucks, Montgomery and Berks counties in Pennsylvania and Warren County in New Jersey.
The Network provides services at more than 150 sites. St. Luke's University Health Network is comprised of six hospital sites. The Network includes:
Areas of exceptional medical expertise include:
St. Luke's offers an exceptional benefit plan for employees. Our values are reflected in all we do for patients, each other and the community:
Pride - We take pride in our accomplishments and in our organization.
Caring - We show consideration for others and their feelings. We treat others as we want to be treated.
Respect - We recognize the value, diversity and importance of each other, those we serve and the organization.
Accountability - We are responsible to make decisions and solve problems in a timely and effective manner.
Flexibility - We adapt to the changing needs and expectations of those we serve.
Teamwork - We work together to improve quality.
The mission of St. Luke's University Health Network is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.