Associate Director Financial Aid Systems - SUA 3

Shippensburg University

Shippensburg, PA

JOB DETAILS
SKILLS
Academic Background, Administrative Skills, Adobe Acrobat, Automation, Business Administration, Business Processes, Communication Skills, Customer Support/Service, Data Analysis, Data Processing, Data Quality, Dental Insurance, Detail Oriented, Disbursements, Diversity, Documentation, Federal Laws and Regulations, Financial Aid, Financial Analysis, Financial Management, Financial Operations, Financial Regulations, Financial Systems, Health Insurance, Help Desk, Identify Issues, Information Technology & Information Systems, Integration Testing, Interpersonal Skills, Leadership, Maintain Compliance, Microsoft Office, Needs Assessment, Operational Support, Operations Processes, Organizational Skills, Prescription Drugs, Presentation/Verbal Skills, Problem Solving Skills, Process Development, Process Improvement, Quality Assurance, Query Analysis, Regulatory Compliance, Reporting Skills, SAP, Service Delivery, Software Testing, Staff Training, State Laws and Regulations, Student Financial Services, Student Services, System Test, Systems Administration/Management, Systems Maintenance, Systems/Internals Programming, Team Player, Technical Support, Test Data, Testing, Time Management, Training Program Development, Training/Teaching, Tuition Fees, University/School Policies, Writing Skills
LOCATION
Shippensburg, PA
POSTED
15 days ago

Posting Details

Position Information

Working Title Associate Director Financial Aid Systems - SUA 3 Department Financial Aid & Scholarships Position Category Support Staff Posting Number SP00866 Position End Date (if other than Permanent) Hours per Week 37.5 Salary Range Anticipated salary of 60,753 annually and includes an extensive benefits package and tuition waiver for employees and dependents. Full/Part Time Full Time Type of Position Permanent

Position Summary Information

General Description/Position Purpose

Join a vibrant and purpose-driven community at Shippensburg University, located in the scenic Cumberland Valley and spread across a beautiful 210-acre campus with over 40 buildings. We offer a dynamic academic environment with 45 undergraduates, 22 graduate, and 2 doctoral programs. At Shippensburg, our mission is more than words-we are committed to inclusive collaboration, fostering a strong sense of belonging, and celebrating the achievements that drive positive change in our communities. Be part of a team that values innovation, impact, and shared success

Shippensburg University offers outstanding benefits to eligible employees!

  • Effective first day of employment: low-cost medical insurance plus free dental, vision, hearing, and prescription coverage.

  • Choose from two generous retirement plans:

  • Alternative Retirement Plan (ARP): 5% employee contribution, 9.29% employer contribution, Immediate vesting.

  • State Employees' Retirement System (SERS): employee may choose between SERS Class A3 with 6.25% employee contribution or SERS Class A4 with 9.3% employee contribution, with a 10-year vesting requirement.

  • 100% tuition waivers for you and your eligible dependents upon completion of probationary period!

  • Generous paid time off, employer-paid life insurance, and so much more!

See full details in link below (for PEBTF Benefits)

Full Benefits Summary (PDF)

Financial Aid Systems Administrator

Position Summary

The Financial Aid Systems Administrator serves as the functional lead for Student Financial Aid within the Banner Student Information System (SIS). This position manages the automation, development, maintenance, testing, and implementation of financial aid system processes and serves as the primary liaison between the Office of Financial Aid, University IT, system programmers, and external vendors. The incumbent supports financial aid operations through systems administration, data analysis, process improvement, compliance oversight, and staff training.

Key Responsibilities

  • Serve as the functional lead for Student Financial Aid within the Banner Student Information System (SIS).
  • Manage and maintain financial aid system automation, workflows, and business processes.
  • Build, maintain, and analyze Banner queries, reports, communications, and automated processes.
  • Oversee inbound and outbound data processes and ensure data integrity and compliance.
  • Package and award institutional, state, and federal financial aid programs.
  • Test, validate, and implement new system functionality, upgrades, and enhancements.
  • Serve as the primary point of contact for system programmers, technology vendors, and University IT.
  • Provide technical support, troubleshooting, and first-level help desk assistance to Financial Aid staff.
  • Develop, document, and maintain operational procedures, system processes, and workflow documentation.
  • Collaborate with Financial Aid staff to identify system improvements, automation opportunities, and data consistency initiatives.
  • Design and implement quality assurance protocols to ensure system effectiveness and regulatory compliance.
  • Develop new technical processes, data analyses, and reporting solutions to improve services for students and staff.
  • Execute, test, and evaluate system reports and collaborate with University IT to develop reports using Argos and other reporting tools.
  • Support annual financial aid system setup and rule-writing processes, including disbursement rules, SAP calculations, and packaging configurations.
  • Conduct routine system testing to ensure operational functionality and compliance with federal, state, institutional, and reporting agency requirements.
  • Identify operational needs and recommend process improvements to increase efficiency, effectiveness, and regulatory compliance.
  • Troubleshoot, update, modify, and analyze financial aid data and information systems.
  • Coordinate software testing, data integration processes, and implementation of system upgrades and new releases.
  • Collaborate with Financial Aid Systems Specialists across PASSHE institutions to validate, verify, and test software and database enhancements.
  • Interact with technology vendors (e.g., Ellucian, CampusLogic) and campus partners to ensure effective delivery of services and solutions.
  • Develop and deliver training programs and ongoing support for Financial Aid staff regarding technology applications and system processes.
  • Communicate with internal stakeholders and external agencies to resolve issues, exchange information, and support operational needs.
  • Represent the Office of Financial Aid on university committees and at professional organizations and associations.

Full Job description will be provided at the interview.

Minimum Qualifications

Required qualifications:

A Bachelor's degree or equivalent combination of education and experience; and at least five (5) years of experience from which comparable knowledge and skills can be acquired.

Preferred Qualifications

Preferred Qualifications:

Degree in business administration, student personnel services, information technology, or a related area.

Experience of leadership skills working with professional and office support staff, excellent

organizational skills with the ability to work under pressure and meet deadlines, interacting

professionally with diverse personalities and excellent verbal and written communication skills are requested.

The successful candidate should demonstrate a strong working knowledge of federal and state financial aid regulations, strong interpersonal presentation skills; self-starter; able to work with minimum supervision when required; strong attention to detail; exceptional customer service and interpersonal and communication skills (written, verbal and presentation); knowledge of Banner, Slate, Argos or other related reporting tools and the Microsoft Office Suite a strong plus.

Posting Detail Information

Open Date 06/30/2026 Close Date Open Until Filled Yes Special Instructions Summary

For full consideration candidates should apply online at https://jobs.ship.edu with acceptance of materials until the position is filled. Materials submitted in other formats including paper documents will not be considered. All applications and inquiries will remain confidential.

Shippensburg University of Pennsylvania is an Equal Opportunity Employer and, in compliance with federal and state laws and university policy, is committed to providing equal educational and employment opportunities for all persons without regards to age, color, national origin, race, religion, disability, veteran status, or sex. All qualified individuals are encouraged to apply.

Additional Information

Shippensburg University employees value teamwork and collaboration, are dependable, take initiative, solve problems effectively, communicate clearly and support organizational change. University employees may work closely with individuals of diverse backgrounds and race, as well as those of differing religious affiliations, sexual orientation and gender. They must possess good interpersonal skills and be able to communicate effectively with all members of the campus community.

All university employees are required to comply with university policies, state and federal laws/statutes prohibiting any type of Discrimination, Harassment or Retaliation.

Safeguarding confidential, personal data and/or records of employees, students, customers and other related constituents is the responsibility of all University employees. It is the duty of all members of the University community to take part in the maintenance of a safe campus.

Supplemental Questions

Required fields are indicated with an asterisk (*).

    • Are you currently covered by the SCUPA bargaining agreement?
  • Yes

  • No

    • Are you a current employee of Shippensburg University?
  • Yes

  • No

    • Do you have a degree in business administration, student personnel services, information technology, or a related area?
  • Yes

  • No

    • How did you hear about this employment opportunity?
  • Employer website

  • Indeed

  • CareerLink

  • HigherEd Jobs

  • LinkedIn

  • Advertisement/Publication

  • Personal Referral

    • What interests you about working at Shippensburg University?
  • Benefits

  • Salary

  • Tuition Waiver

  • Working in Higher Education

  • Closer To Home

Applicant Documents

Required Documents

  • Resume
  • Cover Letter / Letter of Application
  • Unofficial Transcripts 1
  • List of References

Optional Documents

  • Unofficial Transcripts 2

About the Company

S

Shippensburg University