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Associate Director for Visitor Experience
Department of the Interior
National Park Service
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Summary
More than 20,000 employees work in a wide variety of disciplines and organizations, from parks to regions to national programs, throughout the National Park Service. They are led by the NPS Director, who is supported by senior executives who manage national programs, policy, and budget in the Washington, DC, headquarters, (WASO) and seven regional directors responsible for national park management and program implementation.
Learn more about this agency
Summary
More than 20,000 employees work in a wide variety of disciplines and organizations, from parks to regions to national programs, throughout the National Park Service. They are led by the NPS Director, who is supported by senior executives who manage national programs, policy, and budget in the Washington, DC, headquarters, (WASO) and seven regional directors responsible for national park management and program implementation.
Learn more about this agency
Overview
Help
Accepting applications
Posted yesterday · Apply by 06/22/26
Due by 11:59 p.m. ET on June 22, 2026
Location
1 vacancy in the following location:
Washington, DC
No matching locations found.
Work site options
Telework eligible Yes-Situational telework may be approved at the discretion of the supervisor. Remote job No Relocation expenses reimbursed Yes-You may qualify for reimbursement of relocation expenses in accordance with agency policy. Salary $186,207 - $228,000 per year Pay scale & grade
ES 00
Promotion potential 00
Learn more about pay scale and grade
Pay scale and grade determines the salary of the job.
Work schedule Full-time Travel Required Occasional travel - You may be expected to travel for this position.
Appointment type Permanent
Occupations and job series
Supervisory status Yes Federal service type This job is in the Senior Executive Service Represented by a union No
Drug test No Security clearance Not Required Position sensitivity and risk High Risk (HR)
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required Yes
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number WO-1614-SESO-26-12977258 Control number 871962800
This job is open to
Help
The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Senior executives
Individuals looking for an executive-level job and who meet the five Executive Core Qualifications (ECQs).
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Duties
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The Associate Director for Visitor Experience provides executive leadership, strategic direction, and policy oversight for Service-wide visitor experience programs that define how the public engages with, understands, and values the National Park System. Responsibilities include:
Requirements
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Conditions of employment
Qualifications
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Candidates will not be hired based on their race, sex, color, religion, or national origin.
To meet the minimum qualifications, you must submit a two-page resume (max) that shows you possess the Executive Core Qualifications (ECQs) and two Technical Qualifications (TQs). To be considered, only the first 2 pages of your resume will be reviewed to determine your eligibility/qualifications.
Technical Qualifications (TQs) are designed to assess an applicants experience relevant to the specific position requirements. Your resume should clearly demonstrate your experience and accomplishments related to the TQs below:
Executive Core Qualifications (ECQs): Your two-page resume should also show that you possess the Executive Core Qualifications listed below. By statute, the Office of Personnel Management prescribes Executive Core Qualifications (ECQs) for the appointment of career SES members. The ECQs were designed to assess executive experience and not technical expertise.
ECQ 1-Commitment to the Rule of Law and the Principles of the American Founding: Demonstrated knowledge of the American system of government, commitment to uphold the Constitution and the rule of law, and commitment to serve the American people.
ECQ 2 - Driving Efficiency: Demonstrated ability to strategically and efficiently manage resources, budget effectively, cut wasteful spending, and pursue efficiency through process and technological upgrades.
ECQ 3 - Merit and Competence: Demonstrated knowledge, ability, and technical competence to effectively and reliably produce work that is of exceptional quality.
ECQ 4 - Leading People: Demonstrated ability to lead and inspire a group toward meeting the organizations vision, mission, and goals, and to drive a high-performance, high accountability culture. This includes, when necessary, the ability to lead people through change and to hold individuals accountable.
ECQ 5 - Achieving Results: Demonstrated ability to achieve both individual and organizational results, and to align results to stated goals from superiors.
Qualifications will be evaluated based on how clearly and concisely you emphasize your level of responsibilities, the scope and complexity of your programs; services managed; program accomplishments; policy initiatives undertaken; level of contacts; the sensitivity and criticality of the issues addressed; and the results of your actions taken. Typically experience will have been gained at the GS-15 or equivalent in the private sector or non-governmental organizations. Executive Core Qualifications
Already SES Certified? If you are currently serving under a career Senior Executive Service appointment, are eligible for reinstatement into the Senior Executive Service, or have completed a Senior Executive Service Candidate Development Program (SES CDP) approved by OPM, please submit a two-page resume and personnel action showing you have held a career SES position. SES CDP graduates must submit a two-page resume and a copy of their CDP program certification with their package.
Education
This position does not have an educational qualification requirement.
Additional information
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated on the quality and extent of your accomplishments and experience. ECQs and TQs must be demonstrated within your two-page resume. Applicants who do not demonstrate sufficient possession of the ECQs and TQs will be determined ineligible for further consideration. If you meet the basic qualifications and eligibility requirements, a panel of SES members will evaluate your resume and determine the degree to which you possess each of the listed qualifications. The highest qualified applicants will be considered for one or more interviews.
If the selectee does not have Qualifications Review Board (QRB) certification by the Office of Personnel Management (OPM), he/she will be required to undergo an ECQ based structured interview with OPM for SES appointment approval.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required documents
Required Documents
Help
Please upload the following documents:
Note: You may be asked to provide additional documentation to support your eligibility and the information provided in your resume.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
Help
You must submit the documentation specified in the Required Documents section. To receive consideration, the complete application package must be submitted by 11:59 PM (EST) on the closing date. WE DO NOT ACCEPT HARD-COPY OR E-MAIL APPLICATION PACKAGES.
Select Apply. If you are not logged in, you will be prompted to log in or create an account.
Prompted to start the Application Process by selecting "Start Application."
Click here for USAJobs Help with "How to create an application.
Add your two-page resume.
Select the documents you want to be included in this application.
Review the package to acknowledge that your documents were reviewed.
After reading and certifying that the application is true and submitted in good faith, select "Continue to Agency Site."
Follow onscreen prompts and instructions to complete your application.
Add the supporting documents by indexing your documents with the dropdown.
Upload any missing required documents or optional documents.
Review and Submit Application.
While logged in, you can check the status of your application by selecting "+" next to the job title for this position.
You can review or revise your application at any point during the open period of the announcement. To update an application, you should log into your USAJOBS account and select "+" next to the job title for this position. Select "Update Application" for this job. Note: When you click Update Application, you will be prompted to re-select your documents from USAJOBS. Documents submitted with the first application will no longer be associated with the applicant record. So, you must select all documents you want to use in the re-application.
Agency contact information
Sharon Benitez
Phone 771-215-6605 Email sharon_benitez@ios.doi.gov Address Senior Executive Service Office
1849 C Street N.W.
Washington, DC 20240
US
Next steps
The Department of the Interior will conduct a qualifications evaluation of applicants who supply all of the required
material. Qualified applicants will be rated and ranked by an executive-level rating panel.
Highly qualified candidates will be referred to the selecting official for further consideration and possible interview. You
will be notified of the outcome after the completion of the selection process.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries Equal Employment Opportunity (EEO) Policy
Financial suitability New employee probationary period
Privacy Act Reasonable accommodation policy
Selective Service Signature and false statements
Social security number request
Required Documents
Help
Please upload the following documents:
Note: You may be asked to provide additional documentation to support your eligibility and the information provided in your resume.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
Help
You must submit the documentation specified in the Required Documents section. To receive consideration, the complete application package must be submitted by 11:59 PM (EST) on the closing date. WE DO NOT ACCEPT HARD-COPY OR E-MAIL APPLICATION PACKAGES.
Select Apply. If you are not logged in, you will be prompted to log in or create an account.
Prompted to start the Application Process by selecting "Start Application."
Click here for USAJobs Help with "How to create an application.
Add your two-page resume.
Select the documents you want to be included in this application.
Review the package to acknowledge that your documents were reviewed.
After reading and certifying that the application is true and submitted in good faith, select "Continue to Agency Site."
Follow onscreen prompts and instructions to complete your application.
Add the supporting documents by indexing your documents with the dropdown.
Upload any missing required documents or optional documents.
Review and Submit Application.
While logged in, you can check the status of your application by selecting "+" next to the job title for this position.
You can review or revise your application at any point during the open period of the announcement. To update an application, you should log into your USAJOBS account and select "+" next to the job title for this position. Select "Update Application" for this job. Note: When you click Update Application, you will be prompted to re-select your documents from USAJOBS. Documents submitted with the first application will no longer be associated with the applicant record. So, you must select all documents you want to use in the re-application.
Expand Hide how to apply
Agency contact information
Sharon Benitez
Phone 771-215-6605 Email sharon_benitez@ios.doi.gov Address Senior Executive Service Office
1849 C Street N.W.
Washington, DC 20240
US
Next steps
The Department of the Interior will conduct a qualifications evaluation of applicants who supply all of the required
material. Qualified applicants will be rated and ranked by an executive-level rating panel.
Highly qualified candidates will be referred to the selecting official for further consideration and possible interview. You
will be notified of the outcome after the completion of the selection process.
Expand Hide next steps
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries Equal Employment Opportunity (EEO) Policy
Financial suitability New employee probationary period
Privacy Act Reasonable accommodation policy
Selective Service Signature and false statements
Social security number request
National Park Service
Agency contact information
Sharon Benitez
Phone 771-215-6605 Email sharon_benitez@ios.doi.gov Address Senior Executive Service Office
1849 C Street N.W.
Washington, DC 20240
US
Visit our careers page
Learn more about what its like to work at National Park Service, what the agency does, and about the types of careers this agency offers.
Summary
More than 20,000 employees work in a wide variety of disciplines and organizations, from parks to regions to national programs, throughout the National Park Service. They are led by the NPS Director, who is supported by senior executives who manage national programs, policy, and budget in the Washington, DC, headquarters, (WASO) and seven regional directors responsible for national park management and program implementation.
Learn more about this agency
Overview
Help
Accepting applications
Posted yesterday · Apply by 06/22/26
Due by 11:59 p.m. ET on June 22, 2026
Location
1 vacancy in the following location:
Washington, DC
No matching locations found.
Work site options
Telework eligible Yes-Situational telework may be approved at the discretion of the supervisor. Remote job No Relocation expenses reimbursed Yes-You may qualify for reimbursement of relocation expenses in accordance with agency policy. Salary $186,207 - $228,000 per year Pay scale & grade
ES 00
Promotion potential 00
Learn more about pay scale and grade
Pay scale and grade determines the salary of the job.
Work schedule Full-time Travel Required Occasional travel - You may be expected to travel for this position.
Appointment type Permanent
Occupations and job series
Supervisory status Yes Federal service type This job is in the Senior Executive Service Represented by a union No
Drug test No Security clearance Not Required Position sensitivity and risk High Risk (HR)
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required Yes
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number WO-1614-SESO-26-12977258 Control number 871962800
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