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Associate Director, Mason Card Office

George Mason University

Fairfax, Virginia

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JOB DETAILS
SKILLS
Auditing, Best Practices, Billing, Billing Software, Budget Management, Business Performance Management, Cloud Computing, Communication Skills, Community Programs, Community and Social Services, Contract Management, Customer Support/Service, Data Analysis, Data Quality, Equipment Maintenance/Repair, Expense Tracking, Family Educational Rights and Privacy Act (FERPA), Financial Management, Food Services, Leadership, Library and Information Science, Managed Care, Marketing Strategy, Meal Plans, Mentoring, Operations, Payment Processing, Point of Sale (POS) Systems, Policy Development, Policy Implementation, Printing, Procedure Development, Procedure Implementation, Regulatory Compliance, Reporting Skills, Revenue Management, Revenue Planning, Set Goals, Strategic Planning, Sustainability, System Integration (SI), Systems Administration/Management, University/School Policies
LOCATION
Fairfax, Virginia
POSTED
4 days ago
Department: Auxiliary and Business Services

Classification: Gen Admin Supv 2/Coord 2

Job Category: Classified Staff

Job Type: Full-Time

Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)

Location: Fairfax, VA

Workplace Type: On Site Required

Sponsorship Eligibility: Not eligible for visa sponsorship

Pay Band: 05

Salary: Salary $97,000-$108,000 (max); commensurate with education and experience

Restricted: Yes

Criminal Background Check: Yes

About the Department:

The Mason Card Office (MCO) provides the university community with state approved identification credentials, including both physical Mason ID cards and Mason Mobile ID's. The MCO also administers the meal plans for the entire campus community (students, faculty/staff). Oversight of voluntary debit programs, Mason Money program, subsidiary programs, and services. Auditing of meal plans and debit programs to maintain highest level of data integrity. The MCO maintains and supports dining/photo ID/meal plan billing software and equipment. Provides high quality customer service. Collaborates with campus departments and food service providers.

About the Position:

The Associate Director, Mason Card Office is responsible for overseeing the day-to-day operations of several key programs; establishing long-term strategies and goals to ensure program success and sustainability; developing policies and procedures; and ensuring effective communication of available services to the campus community. These programs include Atrium (cloud-based campus card management solution) and Mason Money. In addition, this role ensures that the campus card program is integrated with the Infor point-of-sale system, Starship robot delivery service, GrubHub mobile ordering system, and all independent lease/franchise operations. The campus card program allows students and faculty/staff to access buildings, print documents, and pay for meals.

The role involves supervising two direct reports and seven student wage employees, managing three state contracts (HID, Atrium, and FreedomPay), and developing and overseeing budgets and expenditures. Additionally, the role involves administering a photo and mobile ID program, which includes issuing 10,000 physical and mobile credentials yearly, and overseeing a board revenue stream of approximately $29 million annually.

Responsibilities:

Staff Oversight and Development:
  • Provide leadership and direction for a team of nine, including two direct reports and seven students;
  • Oversee day-to-day performance to ensure high quality customer service, accurate execution of billing functions, and adherence to department financial responsibilities and university policies;
  • Foster a positive and accountable work environment by mentoring and developing staff, supporting career growth, and enhancing individual and team performance through ongoing training and feedback.
Meal Plan Program:
  • Serves as the meal plan administrator and oversees stream of ~$29 million annually in meal plan revenue;
  • Develop and implement billing policies and procedures for all university meal plans, ensuring accuracy/efficiency, compliance with FERPA regulations, and best practices related to student accounts and billing'
  • Oversee daily operations of meal plan billing system, including plan selection, enrollment, billing cycles, and payment processing to vendors;
  • Support the POS systems for vendors and contractors;
  • Drive audits to capture seamless integration between platforms and systems;
  • Coordinate with data analysis team to prepare detailed reports for executive leadership on usage, trends, and performance;
  • Collaborate with departments to ensure timeliness of billing, support of special programs, and development of marketing strategies; and
  • Lead system enhancements for new billing features.
Management of Photo ID & Mason Money Programs:
  • Oversee issuance of approximately 10,000 physical and mobile Mason ID credentials annually, ensuring secure, efficient, and accessible identity solutions for students, faculty, and staff;
  • Manage and monitor system integrations that enable Mason ID functionality across university services and locations, including campus access, meal plans, Mason Money, residence halls, printing, library services, and athletic events;
  • Administer the Mason Money program, including oversight of $1 million in annual deposits, vendor reimbursements, and account

About the Company

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George Mason University

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