Associate Director of Enterprise Technology

• Administer and maintain Microsoft 365 tenant, including Exchange Online, SharePoint, and OneDrive
• Manage Azure Active Directory and on-premises Active Directory, including user provisioning, group policies, and identity lifecycle management
• Administer Cayosoft for Active Directory automation and governance
• Administer Intune for device enrollment and compliance policies
• Administer Microsoft Defender for Endpoint, including threat monitoring and incident response escalation
• Administer SSO configurations across enterprise and academic platforms, coordinating with the Academic Systems Administrator on overlapping systems
• Administer AWS Cloud infrastructure, including EC2 instances, VPC networking, Route 53 DNS, S3 storage, and related cloud resources
• Manage Power Automate workflows to automate business processes
• Administer and maintain university-wide Zoom platform, including licensing, phone system, room systems integration, and user support
• Administer Slack, including workspace configuration, channel management, app integrations, and user provisioning
• Manage enterprise printing infrastructure using uniFLOW Online Cloud, including print queue management, user authentication rules, policy configuration, and printer fleet administration
• Administer NinjaOne for Windows endpoint management, including remote monitoring, patch management, scripting, and device health reporting
• Provide classroom technology support, including AV systems, projectors, and integrated classroom technology environments
• Serve as the escalation point for help desk tickets related to enterprise systems
• Provide systems support for university staff, faculty, adjuncts, and students
• Assist in developing training materials for staff, faculty, adjuncts, and students
• Maintain accurate documentation of all systems, processes, and procedures
• Participate in Strategic Planning and IT projects, including system upgrades, migrations, and rollouts
• Ensure adherence to IT security policies and procedures
• Assist in monitoring for security incidents and vulnerabilities as needed
• Log and track support requests

• Model core organizational beliefs and values; communicate openly and effectively within and across departments. Establish and maintain professional communication and ensure that all interactions are supportive, courteous, and respectful (TKU Social Covenant)
• Utilize effective communication skills to present information accurately and clearly both internally and publicly
• Participate in professional development activities that are aligned with university, departmental and individual goals
• Maintain accurate and complete records as required by governing entities (DOE, TRACS, ABHE, etc.); file all physical and computerized reports, records, and other documents required

• Attend and participate in staff meetings and serve on committees as required

• Comply with all policies, operating procedures, legal requirements, and verbal and written directives
• Perform other related duties as assigned

• Bachelor’s degree or associate degree with comparable experience, preferred

• 3-5 years of related experience in systems administration or IT infrastructure
• Experience with Microsoft 365 administration, AAD, and on-premises AD required
• Experience with Microsoft Intune and Microsoft Defender for Endpoint preferred
• Experience with SSO configuration and identity federation (SAML, OAuth, OIDC) preferred
• Experience with AWS Cloud services, including EC2, VPC, S3, and Route 53, preferred
• Experience with enterprise printing administration and classroom/AV technology preferred
• Experience administering Zoom or similar enterprise video conferencing platforms preferred
• Project management experience preferred
• Prior experience in a higher education environment preferred

• Relevant certifications in systems administration, cloud platforms, cybersecurity, or IT infrastructure are a plus

• Spirit-Formed Leadership
  Demonstrates a growing, authentic Christian faith marked by integrity, humility, teachability, discernment, and trustworthiness. Leads self and others in a manner that reflects Christ’s character, embraces accountability, and pursues continual personal and spiritual growth.
• Courageous Collaboration
  Works effectively and respectfully with others across diverse backgrounds and perspectives. Communicates honestly, adapts to change, takes appropriate initiative, and contributes to unity through grace-filled relationships, thoughtful risk-taking, and a commitment to shared goals.
• Gracious Service
  Approaches work with humility, compassion, and excellence. Takes ownership of responsibilities, serves others with a Christ-like heart, manages time and resources responsibly, and consistently seeks to honor God through faithful stewardship and professional conduct.

• Deep understanding of Microsoft 365 ecosystem and cloud/hybrid identity architectures
• Ability to work in a high-intensity, fast-paced environment and manage competing priorities
• Ability to collaborate effectively with and provide support to faculty, staff, student workers, and cross-functional IT team members
• Ability to prepare clear and accurate reports related to systems status, incidents, and operational activities

• Ability to troubleshoot complex technical problems and research effective solutions independently
• Ability to communicate effectively through oral and written mediums

• General knowledge of various programming languages as they pertain to system integrations
• Familiarity with IT security frameworks and best practices

• Criminal Background Verification

• Maintain emotional control under stress
• Occasional irregular hours- some evening and weekend hours required
• Lift up to 40 lbs. 

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