Associate Director of Enterprise Technology

POSITION SUMMARYReporting to the Director of Information Technology, the Associate Director of Enterprise Technology is responsible for the administration, maintenance, and optimization of the university’s core enterprise technology platforms and infrastructure. This position serves as a subject matter expert for Microsoft 365, Azure Active Directory, endpoint management, and enterprise productivity systems, ensuring secure and reliable access to technology resources for all university staff, faculty, and students. The Associate Director of Enterprise Technology works collaboratively with the IT team and other departments to deliver consistent, scalable, and secure enterprise services.RESPONSIBILITIESThe essential functions, pursuant to the Americans with Disabilities Act, may include the characteristic duties and responsibilities noted herein, however, this list represents examples only, and is not a comprehensive listing of all functions and tasks performed by positions found in this job description.Position Specific Responsibilities

• Administer and maintain Microsoft 365 tenant, including Exchange Online, SharePoint, and OneDrive
• Manage Azure Active Directory and on-premises Active Directory, including user provisioning, group policies, and identity lifecycle management
• Administer Cayosoft for Active Directory automation and governance
• Administer Intune for device enrollment and compliance policies
• Administer Microsoft Defender for Endpoint, including threat monitoring and incident response escalation
• Administer SSO configurations across enterprise and academic platforms, coordinating with the Academic Systems Administrator on overlapping systems
• Administer AWS Cloud infrastructure, including EC2 instances, VPC networking, Route 53 DNS, S3 storage, and related cloud resources
• Manage Power Automate workflows to automate business processes
• Administer and maintain university-wide Zoom platform, including licensing, phone system, room systems integration, and user support
• Administer Slack, including workspace configuration, channel management, app integrations, and user provisioning
• Manage enterprise printing infrastructure using uniFLOW Online Cloud, including print queue management, user authentication rules, policy configuration, and printer fleet administration
• Administer NinjaOne for Windows endpoint management, including remote monitoring, patch management, scripting, and device health reporting
• Provide classroom technology support, including AV systems, projectors, and integrated classroom technology environments
• Serve as the escalation point for help desk tickets related to enterprise systems
• Provide systems support for university staff, faculty, adjuncts, and students
• Assist in developing training materials for staff, faculty, adjuncts, and students
• Maintain accurate documentation of all systems, processes, and procedures
• Participate in Strategic Planning and IT projects, including system upgrades, migrations, and rollouts
• Ensure adherence to IT security policies and procedures
• Assist in monitoring for security incidents and vulnerabilities as needed
• Log and track support requests

University-Wide Responsibilities

• Model core organizational beliefs and values; communicate openly and effectively within and across departments. Establish and maintain professional communication and ensure that all interactions are supportive, courteous, and respectful (TKU Social Covenant)
• Utilize effective communication skills to present information accurately and clearly both internally and publicly
• Participate in professional development activities that are aligned with university, departmental and individual goals
• Maintain accurate and complete records as required by governing entities (DOE, TRACS, ABHE, etc.); file all physical and computerized reports, records, and other documents required

• Attend and participate in staff meetings and serve on committees as required

• Comply with all policies, operating procedures, legal requirements, and verbal and written directives
• Perform other related duties as assigned

QUALIFICATIONSEducation:

• Bachelor’s degree or associate degree with comparable experience, preferred

Experience: 

• 3-5 years of related experience in systems administration or IT infrastructure
• Experience with Microsoft 365 administration, AAD, and on-premises AD required
• Experience with Microsoft Intune and Microsoft Defender for Endpoint preferred
• Experience with SSO configuration and identity federation (SAML, OAuth, OIDC) preferred
• Experience with AWS Cloud services, including EC2, VPC, S3, and Route 53, preferred
• Experience with enterprise printing administration and classroom/AV technology preferred
• Experience administering Zoom or similar enterprise video conferencing platforms preferred
• Project management experience preferred
• Prior experience in a higher education environment preferred

Certifications (Preferred):

• Relevant certifications in systems administration, cloud platforms, cybersecurity, or IT infrastructure are a plus

Organizational & Cultural ExpectationsAt The King’s University, every employee is expected to actively support and advance the University’s mission to integrate Biblical education and practical ministry to shape Spirit-formed individuals who follow Jesus, serve His Church, and are sent to impact the world, by living out our Christ-centered culture in daily work and relationships.Employees are expected to operate in alignment with The King’s Culture, demonstrated through the following shared expectations:

• Spirit-Formed LeadershipDemonstrates a growing, authentic Christian faith marked by integrity, humility, teachability, discernment, and trustworthiness. Leads self and others in a manner that reflects Christ’s character, embraces accountability, and pursues continual personal and spiritual growth.
• Courageous CollaborationWorks effectively and respectfully with others across diverse backgrounds and perspectives. Communicates honestly, adapts to change, takes appropriate initiative, and contributes to unity through grace-filled relationships, thoughtful risk-taking, and a commitment to shared goals.
• Gracious ServiceApproaches work with humility, compassion, and excellence. Takes ownership of responsibilities, serves others with a Christ-like heart, manages time and resources responsibly, and consistently seeks to honor God through faithful stewardship and professional conduct.

All employees are expected to model these competencies in their interactions with students, colleagues, leadership, and external partners. These cultural expectations guide how we hire, develop, evaluate, and support our community as we work together to reflect Christ in all we do.Additional Competencies:

• Deep understanding of Microsoft 365 ecosystem and cloud/hybrid identity architectures
• Ability to work in a high-intensity, fast-paced environment and manage competing priorities
• Ability to collaborate effectively with and provide support to faculty, staff, student workers, and cross-functional IT team members
• Ability to prepare clear and accurate reports related to systems status, incidents, and operational activities

• Ability to troubleshoot complex technical problems and research effective solutions independently
• Ability to communicate effectively through oral and written mediums

• General knowledge of various programming languages as they pertain to system integrations
• Familiarity with IT security frameworks and best practices

Other Requirements

• Criminal Background Verification

MENTAL/PHYSICAL/ENVIRONMENTAL DEMANDS

• Maintain emotional control under stress
• Occasional irregular hours- some evening and weekend hours required
• Lift up to 40 lbs. 

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