Associate Director of Housing Operations & Facilities

The Associate Director of Housing Operations and Facilities at Davidson College is a full-time, twelve-month, salaried position reporting to the Assistant Dean of Students and Director of Residence Life. The Associate Director plays a critical leadership role in advancing Davidson's residential experience by ensuring efficient, student-centered housing operations, facilities coordination, access management, occupancy processes, and service delivery for the College's residential population. The position serves as a primary liaison between Residence Life, Facilities, Technology & Innovation, Campus Police, CatCard Services, Student Accounts, and other campus partners.

Budget, Planning, and Vendor Coordination

• Support Residence Life budget planning, operational forecasting, purchasing, billing, and resource allocation related to housing operations.
• Assist with annual operating, capital, and revenue budget planning for residence life and housing operations.
• Prepare reports, projections, and analyses related to occupancy, housing revenue, room rate implications, furniture needs, and operational costs.
• Coordinate purchasing, inventory, replacement cycles, and vendor relationships related to residence hall furniture, supplies, access needs, and operational services.
• Support capital project requests and long-term planning for residence hall improvements.

Housing Operations and Occupancy Management

• Provide strategic leadership and day-to-day oversight for housing operations serving Davidson's residential student population in collaboration with the housing operations team.
• Develop and maintain clear policies, procedures, timelines, and communications related to housing operations.
• Partner with the Residence Education team to ensure housing processes are student-centered, timely, equitable, and aligned with the College's residential model.

Housing Systems and Data Management

• Provide leadership, supervision, and strategic oversight for housing management systems, including StarRez and other housing operations platforms.
• In collaboration with the Assistant Director of Housing Operations, ensure effective system utilization, data integrity, operational efficiency, and alignment with departmental and institutional goals.
• Identify opportunities to improve housing technology, streamline workflows, and enhance the student experience.
• Ensure the accuracy, security, and appropriate stewardship of housing-related data in compliance with institutional policies and applicable regulations.

Facilities, Access, and Residential Space Coordination

• Serve as a primary liaison between Residence Life and Facilities regarding residence hall maintenance, custodial needs, preventative maintenance, emergency response, furniture replacement, and capital improvement projects within the residence life portfolio.
• Partner with Facilities and campus project managers on residence hall and apartment renovation planning, timelines, furniture delivery, student occupancy needs, and communication to affected students.
• Support long-range planning for residential spaces, including deferred maintenance, furniture replacement cycles, building needs, and operational improvements.

Customer Service and Student Support

• In collaboration with the Assistant Dean and Director, provide strategic oversight for housing-related customer service across Residence Life, including central office operations, student inquiries, parent/family questions, and campus partner communication.
• Develop service standards, response expectations, training materials, and quality assurance practices for housing operations.
• Maintain a student-centered approach while balancing institutional needs, policy consistency, and operational limitations.

Assessment, Compliance, and Continuous Improvement

• Support departmental assessment efforts related to housing operations, service delivery, occupancy management, and student satisfaction.
• Ensure housing operations comply with College policies and relevant federal, state, and local requirements, including FERPA, ADA, Title IX, Clery Act, fire safety expectations, and accessibility standards.
• Use assessment findings, student feedback, and operational data to recommend improvements to the residential experience.

Supervision and Leadership

• Supervise the Assistant Director of Residence Life Operations and provide leadership for the operations team.
• Foster a collaborative, accountable, service-oriented team culture.
• Serve in the administrator on-call rotation.
• Other duties as assigned

Required Qualifications

• Master's degree in Student Affairs, Higher Education Administration, College Student Personnel, Education, Management Information Systems, Public Administration, Business Administration, or a related field.
• Minimum of five years of full-time, post-master's experience in housing, residence life, student affairs, housing operations, or a related administrative area.
• Experience working with housing management systems, database systems, or student information systems; experience with StarRez strongly preferred.
• Demonstrated experience with budget, facilities, housing operations, occupancy management, facilities coordination, access processes, customer service, or residential administration.
• Strong analytical, organizational, communication, and problem-solving skills.
• Ability to collaborate effectively with students, families, staff, faculty, and campus partners.
• Knowledge of FERPA, ADA, Title IX, Clery Act, and other relevant compliance standards.
• Ability to respond to urgent and sensitive situations with discretion, professionalism, and sound judgment.

Preferred Qualifications

• Experience in a residential life or housing operations leadership role.
• Experience with StarRez or a comparable housing management platform.
• Experience with access control systems, key management, CatCard systems, or related residential security processes.

Information about how to submit an application can be found at https://employment.davidson.edu.

Davidson is a highly selective, nationally ranked, residential liberal arts college located in Davidson, North Carolina, near Charlotte. We seek to hire talented faculty and staff who are committed to achieving excellence within an inclusive community where diverse backgrounds and perspectives are valued.