Associate Director of Student Billing

The Boston Architectural College (BAC) is committed to providing all our students an integrated and exemplary educational experience while ensuring their individual success and empowering them to fully actualize their potential.

The Associate Director of Student Billing manages all aspects of billing and collecting of student tuition and fees while working closely with colleagues to foster a professional, knowledgeable, and welcoming environment for all BAC constituents. The Associate Director is a leader on the Student Billing team and within Student Services and will assist with training and support to the office customer support team, the Student Advocates.

PRIMARY ESSENTIAL FUNCTIONS:

• Provide proactive, professional, and friendly service in all interactions.
• Manage the application of tuition and fee charges to all student accounts and the creation of monthly billing statements to ensure timeliness and accuracy.
• Ensure communication of all billing timelines and payment options to all constituents of the BAC.
• Oversee the processing of all payments received to be applied to the student account including payments made via our online payment processor ACI.
• Manage posting accounts receivable and cash receipt daily batches to the general ledger.
• Manage the processing and receipt of all financial aid funds including federal aid, state aid, alternative loans and scholarships ensuring compliance with all regulatory requirements.
• Responsible for month end reconciliations of ACI online payments, bank payments and Title IV financial aid.
• Oversee the issuing of student refunds to ensure accuracy and compliance with Title IV regulations.
• Manage the issuing of 1098-T forms each year
• Communicate efficiently and collaboratively with other offices around the College to provide the highest level of service to our students.
• Assist with escalated issues regarding billing.
• Provide data to various constituents throughout the College for internal information as well as external surveys.
• Other tasks as assigned.

SUPERVISORY RESPONSIBILITIES: No

EDUCATIONAL criteria: Bachelor's degree from an accredited institution, and master's degree preferred.

EXPERIENCE REQUIREMENTS:

• 3- 5 years experience in student financial services functions in higher education.
• Management experience required

FUNCTIONAL/TECHNICAL SKILLS:

• Must be detail oriented.
• Computer literate, including effective use of Microsoft Office suite.
• Excellent communication and consultative skills, both verbal and written.
• Excellent problem solving and conflict resolution skills.
• Outstanding organizational skills with the ability to effectively prioritize.
• Ability and willingness to support collaborative efforts.
• Be committed to the mission of the BAC and carry out the highest quality of service to BAC constituencies.

Work Schedule requirements:

• This is a full-time exempt position of 40 hours per week
• This is a hybrid position. At least 2 days a week in person will be required. Days in the office may vary depending on the time of year and needs of the office.
• Must be able to work flexible hours in accordance with the academic season.

ORGANIZATION:

• This position reports to the Director of Student Financial Services
• This position does NOT have supervisory responsibilities