Associate Director of Student Financial Services

• Oversee all activities associated with the student billing, student communications, collections, write-offs, Software Evaluation and installation, software update and account reconciliations to ensure compliance with regulations and achieving departmental goals.
• Help oversee all systems and software implementation, updates, and improvements to ensure there is maximization of all systems.
• Help oversee full-service financial aid processing, including document collection, budgeting, awarding, FAFSA verification, and loan certification for college related programs to ensure compliance with all regulatory agencies.
• Work closely with Admissions and Registrar on all issues related to Student Accounts or Financial Aid to deliver an excellent experience for the student and to pinpoint any areas of improvement.
• Respond to questions regarding financial aid awards and documentation; ensure communication is accurate regarding Title IV and VA processes and regulatory requirements.
• Manage processes related to the disbursement of funds and return of Title IV calculations ensuring compliance with DOE regulations.
• Manage Veteran Affairs education benefits program for veteran students with benefits, including annual re-certification of The King’s ability to participate in the education benefits program.
• Manage the VA certification process to ensure students receive timely funding.
• Assist in month-end close and year-end audits to ensure compliance with regulatory bodies.

• Model core organizational beliefs and values; communicate openly and effectively within and across departments. Establish and maintain professional communication and ensure that all interactions are supportive, courteous, and respectful (TKU Social Covenant).
• Utilize effective communication skills to present information accurately and clearly both internally and publically.

• Participate in professional development activities that are aligned with university, departmental and individual goals.
• Maintain accurate and complete records as required by governing entities (DOE, TRACS, ABHE, etc.); file all physical and computerized reports, records, and other documents required.
• Attend and participate in staff meetings and serve on committees as required.
• Comply with all policies, operating procedures, legal requirements, and verbal and written directives.
• Perform other related duties as assigned.

• Spirit-Formed Leadership
  Demonstrates a growing, authentic Christian faith marked by integrity, humility, teachability, discernment, and trustworthiness. Leads self and others in a manner that reflects Christ’s character, embraces accountability, and pursues continual personal and spiritual growth.
• Courageous Collaboration
  Works effectively and respectfully with others across diverse backgrounds and perspectives. Communicates honestly, adapts to change, takes appropriate initiative, and contributes to unity through grace-filled relationships, thoughtful risk-taking, and a commitment to shared goals.
• Gracious Service
  Approaches work with humility, compassion, and excellence. Takes ownership of responsibilities, serves others with a Christ-like heart, manages time and resources responsibly, and consistently seeks to honor God through faithful stewardship and professional conduct.

• Student Workers

• High school diploma or equivalent required.
• Bachelor’s Degree preferred.

• • Confidentiality.
  • People-driven management
  • Adaptability
  • Communication skills
  • Attention to detail
  • Planning and organizing
  • Problem solving

• 2-5 years of experience with financial aid regulations.
• 5- 7 years of experience in collections.
• Accounting experience preferred
• NASFAA Credentials preferred
  • Experience with MS Word, Outlook, and Excel.

• Criminal Background Verification

• Maintain emotional control under stress
• Sedentary role.
• Occasional irregular hours- some evening and weekend hours required.
• Lift up to 15 lbs.

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