Associate Director, Operational Policy (Union City)

About MidPen 

At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation's leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 142 properties is home to 22,800 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.

Location: Union City 

Associate Director, Operational Policy  

Reporting to the Vice President of Compliance and Operational Policy, the Associate Director, Operational Policy plays a key role in advancing MidPen Property Management's mission and strategic objectives. The position leads the centralization of Property Management policies, procedures, training, and key initiatives while fostering an inclusive and equitable workplace. 

The ideal candidate excels in managing competing priorities, influencing without direct authority, and overseeing a diverse portfolio of projects. They are process-oriented, continuously seek operational improvements, and embrace a servant leadership approach that prioritizes staff and partners in decision-making. 

Responsibilities:  

Operational Policy 

Under the direct supervision of the VP, and in partnership with Stakeholders: 

• Manage the creation, review, updating, and archiving of organizational policies and procedures (P&P) to ensure they reflect current business goals. 
• Ensure P&Ps remain current, relevant, and aligned with evolving business needs and regulatory landscapes. 
• Maintain accurate records of P&P revisions and historical versions for auditing and reference purposes. 
• Develop and execute a plan for implementing new or revised P&P throughout the PM organization. 
• Monitor the effectiveness of P&P implementation and adjusting as needed. 
• Identify potential risks associated with P&P development or implementation, such as affordable compliance breaches. 
• Develop mitigation strategies and ensure P&P adherence to relevant legal, regulatory, ethical, and MidPen standards. 

Project Oversight 

• Provide project management and project leadership for cross-functional operational policy and procedure projects. 
• Develop strong communication plans and drive stakeholder engagement. 
• Track key performance indicators (KPIs) related to policy adherence, auditing processes for efficiency, and gathering feedback to drive continuous improvement. 
• Support project execution including research, analytical support, and materials development. 

Policy and Procedure System Management 

• Manage software platforms or document repositories (e.g., SharePoint/Lighthouse, or dedicated policy management systems) used to store and distribute policy documentation. 
• Serve as the primary vendor relationship manager with dedicated policy management system(s). 
• Provide training and support to employees on P&P platforms and systems. 

Stakeholder Engagement 

• Partner and serve as the liaison with department heads, legal teams, and the people team to ensure policies are practical, accurate, and properly socialized across different business units. 
• Promote the integration of organizational values in cross-departmental initiatives. 
• Performs other duties as assigned. 

QUALIFICATIONS   

Education & Experience 

• Bachelor's degree in business administration, organizational development, or a related field. 
• 5+ years of experience developing and managing company-wide operational policies and processes. 
• Experience leading complex initiatives through influence, collaboration, and change management. 
• Strong background in process improvement, strategic planning, risk management, and reporting. 

Knowledge, Skills & Abilities 

• Proven success managing large-scale, cross-functional projects. 
• Experience with document management systems, policy software, and workflow automation tools (e.g., SharePoint). 
• Strong technical writing, communication, stakeholder management, and analytical skills. 
• Sound judgment, problem-solving ability, and strong prioritization skills. 
• Commitment to inclusion, transparency, and MidPen's mission and values. 

Physical Requirements 

• Primarily desk-based work with frequent computer use and sitting. 
• Occasional standing, walking, reaching, phone use, filing, and lifting up to 15 pounds. 
• Rare bending, kneeling, squatting, or crawling. 

This description summarizes the essential functions of the role and may be modified as business needs evolve. 

Pay Range  

$111,200.00 - $125,100.00 Annual Salary - Pay based on applicable experience and qualifications

Benefits and Compensation (see here for full details)

• Health Insurance 
• Dental, Vision, Life & Disability Insurance
• 403(b) Retirement Investment
• Employee Education Reimbursement Program
• Paid Parental Leave
• FSA for Childcare, Medical, and Commuter Benefits
• EAP Program
• Pet Insurance
• Paid Time Off
• Company Holidays
• Wellness Days

EQUAL OPPORTUNITY EMPLOYER

MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We are committed to providing an inclusive and accessible hiring process. If you need a reasonable accommodation for any part of the application or interview process, please notify your recruiter. Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.