Lockton is seeking an experienced Associate Director to lead People Solutions teams, ensuring operational excellence, business growth, and outstanding client service. This role manages one or more teams, supports business development, and maintains a personal client portfolio. The Associate Director is responsible for team performance, client retention, and operational management, reporting to the Director, People Solutions.
Position Responsibilities • Manage and ensure assigned teams operate efficiently and effectively in supporting client needs. • Assess and develop associate productivity, effectiveness, and performance, holding associates accountable through established performance objectives, training, education, coaching, and mentoring. • Support succession planning by identifying associates with growth potential and recommending candidates for development. • Lead workload distribution and ensure optimal team performance and capacity. • Coordinate team assignments for servicing new and existing clients. • Maintain own client book of business, serving as client lead. • Build and maintain strong relationships with Producers and Associates to ensure cooperative and productive collaboration. • Recommend team structure, processes, staffing, and other resources to support growth and strategic objectives. • Participate in the recruitment of associates and manage the interview and onboarding process for assigned teams. • Drive efficiency through adherence to best practices and Locktons quality standards. • Implement national initiatives, procedures, and standards for quality client service, as well as new service offerings, within assigned teams. • Communicate in a positive manner to contribute to a cohesive work environment. • Maintain associate turnover at an acceptable level, whether voluntary or involuntary. • Take on additional responsibilities as needed to support team and organizational goals.