Associate Director, Student A/R & Financial Resolutions

Title: Associate Director, Student A/R & Financial Resolutions

Employee Classification: Assoc Dir Student Accounting

Campus: University of North Texas

Division: UNT-Enrollment Management

SubDivision-Department: UNT-Student Accounting

Department: UNT-Student Accounting-150300

Job Location: Denton

Salary: Commensurate with experience

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview

Department Summary

Student Accounting is deeply committed to delivering the highest quality of innovative student account and financial services to the UNT community, helping ensure UNT’s enrollment and financial success. Our team is responsible for assessing and collecting all tuition and fees, processing waivers, exemptions, veterans' educational benefits, third-party sponsorships, tuition benefit programs, refunds, departmental deposit and financial services, and tax reporting.

Position Overview

The Associate Director, Student A/R & Financial Resolutions serves as the tactical and operational area leader of the daily operations of several student-facing support services, including student A/R, payment processing and financial resolutions processes within UNT Student Accounting. This position will have responsibility for implementing effective payment strategies for current and past due student accounts that are effective and compliant for a student A/R totaling over $550M annually.

Minimum Qualifications

Bachelor's degree and six years of progressively responsible experience in a student accounting, billing/receivables, reporting, or related business field or any equivalent combination of education, training and experience.

Knowledge, Skills and Abilities

Subject matter expert level knowledge of managing a significant student accounts receivable operation,
including areas such as tuition/fee billing, payment processing, sponsored billing, waivers/exemptions,
veterans educational benefits, and ID cards.

Deeply familiar with enrollment data/trends and ability to design services, processes and tools which
support department, division and university operations which ultimately foster enhanced student success.

High degree of accountability and a drive to ensure student success.

Detail oriented and function well as a working manager.

Ability to maintain a complex workload with competing deadlines, lead a team through largescale projects and ability to communicate effectively with students, campus partners and team members.

Ability to develop effective working relationships across team, department and division boundaries to
ensure that projects and initiatives are successful.

Combination of strong financial, analytical, communication, and process analysis skills. Proficient with
complex reporting methodologies.

Strong project and team management skills.

Preferred Qualifications

Required License/Registration/Certifications

Job Duties

• Leads student financial resolution operations with a focus on past-due balances, supporting student success and continued enrollment. Oversees the collection and application of tuition and fee payments, ensuring accuracy, timeliness, and a student-centered approach to resolving account balances. 
• Implements targeted outreach for students with outstanding balances, connecting them to financial counseling, emergency support, and resolution options in partnership with UNT One Stop, SMMC, Dean of Students, and Financial Aid. 
• Leads cross-campus collaboration to align financial resolution efforts with broader student support services, ensuring coordinated guidance for students facing financial challenges. 
• Analyzes payment activity and past-due trends to inform outreach strategies and improve outcomes for at-risk students.
• Leads operational accounting and reconciliation for funds flowing through Student Accounting processes, ensuring accuracy, consistency, and alignment with institutional standards. Oversees third-party collection agencies to support effective, student-centered account resolution. 
• Directs daily payment processing and payment plan administration, including system configuration, testing, and resolution of issues that may prevent enrollment or persistence. 

Physical Requirements

Communicating with others to exchange information.

Environmental Hazards

No adverse environmental conditions expected.

Work Schedule

Monday-Friday 8am-5pm, with overtime as needed.

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. 

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.