Associate Director/Student Services Officer

Yale University

Connecticut(remote)

JOB DETAILS
SKILLS
Accreditation Standards, Administrative Skills, Background Investigation, Change Management, Community Development, Customer Support/Service, Detail Oriented, Educational Administration, File Systems, Hospital, Hospital Administration, Interpersonal Skills, Leadership, Legal, Maintain Compliance, Materials Analysis, Materials Testing, Medical Treatment, Microsoft Office, Multitasking, Needs Assessment, Organizational Skills, People Management, Plan Meetings, Project Development, Project Execution, Project Tracking, Project/Program Management, Psychiatry and Mental Health, Resource Management, Student Services, Time Management, Training/Teaching, University/School Policies, University/School Regulations
LOCATION
Connecticut
POSTED
2 days ago

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!

Overview


Department is located at 300 George Street, Suite 901 but the position will be fully remote for this temporary position.    Reporting to the Director of Medical Education Administration, this position is directly responsible for ensuring compli-ance with numerous Department, Medical School, and Hospital policies and procedures as well as with federal and national requirements and accreditation standards for Yale psychiatry residents, Yale medical students, and Yale PA students as well as both international and US visiting students.   With a high level of autonomy and limited contact with the Clerkship Director, this position is responsible for managing all aspects of both the 4 week (PA) and 6 week (medical student) psychiatry clerkships as well as all elective rotations.   This position is responsible for the manage-ment of the evaluation system and procedures for evaluation of medical students, residents, and faculty.  This position is responsible for handling highly confidential material regarding the evaluation of faculty, residents, and students and exercising independent judgment about the use of faculty and trainee evaluation data.  This individual works directly with leadership and faculty at all four major teaching affiliates and at other institutions as well as with medical school and hospital administration.   This position assists in the supervision of one administrative support person.

Required Skills and Abilities


1. Demonstrated ability to plan and manage multiple projects with proven accountability for accurate, timely, and comprehensive project execution. Proven ability to multi-task within a high volume and multi-unit environment.
2. Strong organizational skills and attention to detail is a must. Highly adept at multitasking; proven ability to manage multiple complex and deadline-driven priorities with a high level of independence.

3. Demonstrated ability to manage time and resources effectively, measure and monitor progress and redirect efforts as needed. Ability to anticipate changes in the administrative environment and proactively manage change.

4. Excellent interpersonal skills and ability to interact with faculty, staff, residents, students, and other stake-holder at all levels in a highly professional demeanor and excellent customer service skills. Ability to deal with complex issues and sensitive situations that require confidentiality and discretion.

5. Proficiency in Microsoft Office Suite, file share systems and various web-based systems.   Experience with Thalamus and MedHub preferred.

Preferred Skills and Abilities

Four years of related work experience, two of them in the same job family and an associate degree; or two years of experience and a bachelor degree in a related field; or an equivalent combination of experience and education.

Principal Responsibilities

1. Manages multiple support, information, and guidance programs to develop community among University students. 2. Develops the support, information, and guidance programs to meet the specific needs of students in both academic and non-academic areas. 3. Assesses and identifies needs of the student community; develops multiple programs and resources to support these needs. 4. Promotes student development through individual advising, outreach, resources, and information sessions on assigned programs. 5. Develops and ensures adherence to protocol for promoting and publicizing activities and specific elements of assigned programs. 6. Directs, trains, supervises, and evaluates the performance of a full time student support team assigned to the department. 7. Serves as back-up for interviews with new or prospective students; offers information and answers questions about academic and non-academic issues at the University. 8. Designs outreach materials such as student employment applications and instructions for supervisors and students; plans public training meetings for University staff and students. 9. Participates in and contributes to office projects including development and maintenance of website, departmental meetings, and staff meetings. 10. Executes program changes as necessary in cooperation with other student services functions. 11. Supervises a staff of exempt and nonexempt employees. 12. May perform other duties as assigned. Required Education and Experience Bachelor’s Degree in a relevant field. A minimum of four years of related experience or equivalent combination of education and experience.

Job Posting Date

06/29/2026

Job Category

Manager

Bargaining Unit

NON

Compensation Grade

Administration & Operations

Compensation Grade Profile

Manager; Program Leader (24)

Salary Range

$68,000.00 - $120,500.00

Time Type

Part time

Duration Type

Temporary / Casual (Fixed Term)

Work Model

Remote

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.


The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through  their hiring department.


The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.

About the Company

Y

Yale University