Department Auxiliary Services and OperationsClassification Info Technology Spec 2Job CategoryClassified StaffJob TypeFull-TimeWork ScheduleFull-time 1.0 FTE 40 hrswkLocation Fairfax VAWorkplace TypeOn Site RequiredSponsorship EligibilityNot eligible for visa sponsorshipPay Band05Salary 85000-95000 - commensurate with education and experienceCriminal Background CheckYesAbout the DepartmentThe purpose of Auxiliary and Business Services ABS is to support the overall mission of the University and to improve quality of life on campus for all students and staff. ABS provides innovative services and strategic business partnerships that improve value increase student success and enhance financial conditions.About the PositionThe Associate Director Technology Services serves as the senior person responsible for providing operational oversight of CASO and IT services for the University electronic security systems and for assisting in providing technical oversight for ABS. The Associate Director collaborates with all departments within the university including members and guests of George Mason to ensure the security and safety of the Mason community. This position will develop implement and manage the institutions physical security systems. This position is responsible for supervision of the Card Access Security Office CASO team and assist the Director with leading the Technology Services team in ABS. This position is responsible for the total operation and security of the electronic card access system the Universitys camera systems as well as any other connected systems. The Associated Director ensures that projects meet the department and divisional business needs and current and future technologies are leveraged to its fullest. This position oversees all operations for systems and interfaces with central IT for approvals. This position ensures support is provided for systems desktops peripherals and other needed equipment. Further this position will ensure the confidentiality and security of all University information in compliance with George Mason Universitys computing policies. The Associate Director Technology Services supervises a team of technology specialists and CASO operations.ResponsibilitiesProjectProcess Management Plan and manage projects documentation project plans schedules resource requirements costs and budgets standards and procedures quality and assuranceDelegate project leads manage and lead work teams as requiredDevelop and manage operations processes and staffing for the assigned systemsProvide oversight and management of systems within Mason Card and Card Access Security Office CASO to ensure systems are compliant with University and industry standardsMonitor and manage budgets for CASO operations and technicians and Technology ServicesManage and coordinate with the Universities security program to avoid andor control losses and apply the processes necessary to provide a secure environmentDevelop strategies for threatvulnerability analyses to determine the probable frequency and severity of natural and man-made disasters and criminal activity on the organizations ability to deliver servicesDevelop standard operating procedures for IT operations for the divisionDevelop ways to enhance integrations with other University systems and streamline processes andDevelop manage or conduct surveys and analyses of processes and systems to evaluate current divisional systems procedural security information systems security employee awareness and recovery capabilities.ApplicationSystem Administration Oversee and manage the design development and maintenance on all components of assigned systems in ABS departmental enterprise systems including overall system functionality forms reporting interfacesintegrations and other modulesResponsible for operations and performance of assigned applications and systemsEnsure compliance with industry standards of assigned applications and systemsEnsure development of technical design and documentation of application dependent data conversions interfaces custom reporting and custom applications in adherence to SDLC best practicesProvide support and guidance to internal customers during application development and post deploymentManage and mentor full-time employees and student staff in developing skills necessary to develop and maintain applications and systemsParticipate and help manage an on-call rotation for after hour critical system-wide outages and emergencies and work with appropriate staff to resolve issues andProvide support for departmental events both on site and at remote locations.Documentation and PolicyLead IT team in development and practice of documentation standards for documenting applications systems and proceduresEnsure documentation compliance for all processes and procedures for operational processes as well as technical onesEnsure access and permissions are correct for systems and that all systems are within compliance of local state industry and University guidelinesDevelop standard operating procedures around the security and management of systems including a robust policy for patching systemsEnsure that risk analysis business impact and continuity documentation is created and maintained for all ABS applications and systemsEnsure timely and accurate response to auditing requests andEnsure that all staff is trained on GMU computing policies.InfrastructureSystems OversightContinual monitoring of critical infrastructure systems to ensure proper operation of supported systemsMonitoring of all systems to ensure proper operationCollect daily information on any system issues or anomalies and properly respond to them and notify where appropriateContinuous optimization of systems to ensure peak performanceEnsure all underlying platforms and methods can meet the daily needs of our applications and missionMaintain records on all systems and generate reports as needed andEnsure compliance of all systems for any audits.Risk AssessmentSelect design implement and manage card access security measures to reduce riskConduct physical security walk throughs to ensure proper security and integrity of spaceAssess the effectiveness of the security measures by testing and monitoringProvide supervision and guidance to regarding new technologies and ensure proper deployment andConduct system reviews to ensure security and stability.Required QualificationsBachelors degree in related field or the equivalent combination of education and experienceDemonstrated experience managing IT projects. This includes project planning resource leveling costbudget planning and scope managementDemonstrated experience in SQL Server database including application developmentDemonstrated experience in Windows desktop and server environmentsDemonstrated experience as an IT manager with a focus on customer service experienceKnowledge of best practices in IT managementKnowledge of electronic and mechanical access control systemsKnowledge of best practices for physical securityKnowledge of integration techniques and processesExcellent analytical and strategic thinking skillsExceptional written and verbal communication skillsSkill and proficiency in performing duties of application administration. This includes but is not limited to user control and auditing application integration and performing application upgradesSkill and proficiency with managing IT issues i.e. using an IT ticketing system and resolving incidentsSkill and proficiency in performing duties of application administration. This includes but is not limited to user control and auditing application integration and performing application upgradesAbility to manage multiple projects and to adapt in a constantly changing environment andAbility to effectively supervise and manage staff.Preferred QualificationsMasters degree in related fieldExperience supervising staff andExperience with an electronic card access system is highly desired.Instructions to ApplicantsFor full consideration applicants must apply forAssociate Director Technology Services at httpsjobs.gmu.edu.Complete and submit the online application to include three professional references with contact information and provide a Cover LetterLetter of Intent with Resume for review.Posting Open DateOctober 8 2025For Full Consideration Apply byOctober 29 2025Open Until FilledYes