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Associate Director, UL Technology Services

George Mason University

Fairfax, Virginia

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JOB DETAILS
SKILLS
Background Investigation, Best Practices, Budget Forecasting, Business Processes, Business Solutions, Change Management, Change Requests/Orders, Coaching, Communication Skills, Customer Relations, Disciplinary Action, Documentation, Enterprise Applications, Federal Laws and Regulations, Information/Data Security (InfoSec), Maintain Compliance, Operational Strategy, People Management, Performance Analysis, Performance Reviews, Plan Meetings, Process Development, Process Improvement, Process Management, Project Lifecycle, Project Planning, Project Tracking, Record Keeping, Regulatory Compliance, Resource Management, Risk Management, Software Administration, Standard Operating Procedures (SOP), Standards Development, State Laws and Regulations, Strategic Planning, Team Lead/Manager, Team Player, Technical Leadership, Technical Support, Time Management, Training/Teaching, University/School Policies, Vision Plan
LOCATION
Fairfax, Virginia
POSTED
5 days ago
Department: University Life

Classification: Info Technology Spec 2

Job Category: Classified Staff

Job Type: Full-Time

Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)

Location: Fairfax, VA

Workplace Type: Hybrid Eligible

Sponsorship Eligibility: Not eligible for visa sponsorship

Pay Band: 05

Salary: Salary range starting in the upper $80k's; commensurate with education and experience

Criminal Background Check: Yes

About the Department:

University Life Technology Services provides technology support, guidance, and training to the division of University Life. We seek to build collaborative relationships with our customers and to deliver complete business solutions that streamline processes, eliminate redundancies, and foster growth. Technology Services offers a variety of technical services that support and advance both divisional and university-wide goals. University Life Technology Services identifies technology to improve business processes, provides guidance for hardware purchases, identifies software solutions, supports event spaces, and provides insight and information concerning the latest IT trends.

About the Position:

The Associate Director serves as both a team member and a leader within the University Life Technology Services department. This position provides supervision, training, and professional development opportunities for direct reports and has oversight for departmental enterprise software systems and their related integrations. The Associate Director also serves as a point of contact for new systems, conducting reviews and interfacing with central IT for approvals. This position is responsible for planning and executing projects, producing continual service and procedural enhancements, ensuring that technology meets divisional business needs, and protecting the confidentiality and security of all University information through compliance with institutional, state, and federal regulations.

Responsibilities:

Project/Process Management and Documentation
  • Provides strategic and operational leadership for IT projects, translating divisional priorities into project plans, timelines, resource allocations, risk mitigation strategies, and budget forecasts;
  • Oversees the full IT project lifecycle, ensuring adherence to best practices for documentation, governance, communication, and change management;
  • Serves as a primary liaison to stakeholders, central IT, vendors, and university partners, ensuring alignment of expectations, deliverables, and timelines;
  • Identifies, monitors, and resolves project risks, change requests, and escalations in the IT project lifecycle;
  • Develops and maintains standard operating procedures (SOPs) for functional business processes related to applications and their workflows;
  • Collaborates with business process owners in process development as subject matter experts on divisional software and associated technologies; and
  • Leads IT team in development of standards for documenting applications, systems, and procedures.
Staff Supervision
  • Serves as a leader of the University Life Technology Services team, participating in core team meetings and strategic planning sessions and leading team meetings in the Director's absence;
  • Fosters a collaborative and supportive work environment that promotes employee well-being, engagement, and retention;
  • Responsible for setting department and/or unit goals for performance and deadlines in ways that comply with the university's plans and vision and communicates them effectively to subordinates;
  • Encourages and supports ongoing professional development opportunities for all staff ensuring they have the tools and training needed to succeed in their roles;
  • Organizes workflows and ensures that employees understand their duties or delegated tasks;
  • Sets clear performance expectations, goals and deadlines aligned with unit, divisional, and university strategic plans;
  • Communicates expectations effectively, monitors employee productivity and development, and provides continuous feedback and coaching to support staff growth and accountability;
  • Prepares and conducts timely performance evaluations, and maintains accurate records of employee performance, feedback, and disciplinary actions, ensuring adherence to legal and university policies and procedures;
  • Collaborates with UL divisional partners/stakeholders to

About the Company

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George Mason University

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