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Associate, EDI Operations II

Mindlance

Columbia, SC

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JOB DETAILS
SKILLS
1st Level Support, 2nd Level Support, Administrative Skills, Analysis Skills, Call Centers, Communication Skills, Computer Science, Computer Skills, Customer Support/Service, Electronic Data Interchange (EDI), English Language, Information Technology & Information Systems, Insurance, Insurance Regulations, Legal, Mathematics, Medicare, Microsoft Office, Operational Support, Organizational Skills, Presentation/Verbal Skills, Software Administration, Systems Administration/Management, Systems Maintenance, Technical Operations, Technical Support, Time Management, Transaction Processing/Management, Writing Skills
LOCATION
Columbia, SC
POSTED
8 days ago
Reason: Replacement
Department: 525 Medicare EDI Operations
Job Category: Clerical/Administrative
Job Title: Associate, EDI Operations II
Duties: Provides first and second level technical support to a variety of customers comprising the submitter community, as well as basic internal support via analysis and research into EDI-related issues as required by business contracts.

"60% Provides quality/timely internal/external customer technical support/service for variety of insurance contracts as assigned. This encompasses, but is not limited to, support of communication interfaces/transactions/functions as required by insurance laws (such as support of claims, remit advices, inquiry/response for claims status/eligibility, enrollment, premium payment etc.), support of all current formats/transactions required by law/BCBSSC lines of business.

"40% Responsible for the setup of all electronic transactions submission by processing enrollment applications, updating associated system files, and managing customer notification.
Skills: Required Skills and Abilities: Good system research and analysis skills. Working knowledge of relevant EDI software and tools used by the company/contract. Good organizational, judgment, customer service, and both verbal and written communication skills. Good spelling, punctuation, and grammar skills. Basic math and computer skills. Ability to handle confidential or sensitive information with discretion.

Required Software and Other Tools: Microsoft Office.

Work Environment: Typical office environment.
Keywords:
Education: Required Education: Associate Degree in Information Systems/Technology, Computer Science, or other job related field. or 2 years of technical operations support experience or other applicable experience.

Required Work Experience: 2 years of applicable EDI experience.

Preferred Work Experience: 3 years-of applicable EDI experience.
Skills and Experience:
Languages:
English
Read
Write
Speak
Patents: No
Publications: No
Veteran Status: No
# of Positions: 1

Location:
Columbia, SC
17 Technology Circle,

Schedule:
Start Date: 06/08/2026
Estimated End Date: 12/27/2026
Hours Per Week: 40.00
Hours Per Day: 8.00
Interview Notes: Palmetto - 1 opening

******Note - USA residency requirement on background screening for this req. Contingent Personnel who are foreign nationals have resided in the US for at least three (3) of the last (5) years prior to assignment to Company s applicable government contract.****

****CMS security clearance/residency requirements will apply. These roles require candidates to meet residency requirements (i.e., having lived in the U.S. for three out of the past five years) as outlined in the background screening guidelines.

SCA Request - Pay rate must be at least

Required Education: Associate Degree in Information Systems/Technology, Computer Science, or other job related field. or 2 years of technical operations support experience or other applicable experience. Required Work Experience: 2 years of applicable EDI experience.

Preferred Work Experience: 3 years-of applicable EDI experience.

Onsite/Partially Onsite/Remote (if partially onsite, how many days per week/month are required?): Onsite

Contract to hire - No candidates that require sponsorship

Confirm standard work hours: Call center 8am-7pm 8 hour work days / rotating shifts or all late shifts

Please list out the top 2-4 REQUIRED technologies (such as products, platforms, applications, equipment, operating systems, servers etc.) Avaya, iFlow

Experience call center/customer service is a plus.

Day to day: Call center environment, processing administrative tasks, using phones and chats

Interview Type: In Person / Remote: Remote / Teams
Financials:

Currency USD

Contact Information:
MSP Contact Name: Piotrowski, Kelsey
MSP Phone:

EEO:

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

About the Company

M

Mindlance

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