Associate, Electronic Communications - International Client Services (Mandarin and/or Cantonese)

Your opportunity

In addition to the salary range, this role is also eligible for bonus or incentive opportunities

, including a language premium

for qualified professionals

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together. Bring your passion for helping people and your drive to make a difference. Our service team plays a vital role in guiding clients toward their goals and delivering experiences that truly matter. You don't need a finance background;whatsets you apart is your commitment to serving others and your eagerness to learn and grow.

As anInternational Services ECG Associate, you will take inbound chats and secure messages from both international (non-US residents) and domestic clients with all a full range of service and trading needs. You will work on a collaborative, growing team in a fast-paced environment to assist with trading stocks, ETFs, mutual funds and options in addition to general account servicing inquiries. The relationships that you create and uphold will have a direct impact as you aid our clients to "Own Their Tomorrow."

In International Client Services, you will support clients whose financial needs span languages, cultures, and markets. You will communicate through phone, chat, and email, explain investment and account information clearly, identify client needs, and use sound judgment to help clients achieve their objectives while building trust and rapport.

We'll support your growth from day one. Through paid training in the Schwab Service Academy, you'll gain the knowledge and confidence to earn your Securities Industry Essentials (SIE) and FINRA Series 7 & 63 licenses, opening doors to a meaningful career in financial services.

If you're ready to make an impact and build afutureyou're proud of, this is where your journey begins

What you have

Required Qualifications:

• Current and active s

  eries 7/63 licenses OR ability to obtain within 6 month

  s

  of start date

  as a condition of employment.

• Read and w

  rite at professional level in Englis

  h

  as well as Chinese.

• Flexible and able to work on

  chats/secure messages

  as business needs change

• Ability to engage clients in a proactive and consultative manner to build rapport.

• Willingness and desire to learn in a fast-paced and evolving environment.

• Experience with high focus on risk awareness and mitigation

• Effective research and problem-solving skills to help

  fulfill

  client requests as well as fellow supporting team members.

Preferred Qualifications:

• 1

  • years of outstanding customer service experienc

  e

• Experience communicating via written channels,

  emails or live chats.

• High flexibility in shift times as business needs

  change

  . Chat lines are open

  from

  5

  :00am -1

  0

  59

  pm

  C

  T.

  The current need is highest for later shifts.

• E

  xperience

  serving

  international

  client

  s

  with

  issues such as W8

  s

  , new account requirements, policies,

  procedures, etc.

• A passion to continually learn, grow your knowledge in personal finance, US and foreign markets

  , and

  attain

  additional

  industry

  licens

  es

  for personal growth

• Resilience to help achieve client

  satisfaction

  in a

  demanding

  environment