Infosys is seeking an Associate Manager of Client Services. The Associate Manager-Client Services (AMCS) is responsible for all client interfaces within the assigned account scope. The AMCS works together with their manager (Engagement / Sr Engagement / Group Manager of Client Services) to build an account plan and is responsible for client management based on the account plan.
Typically, the AMCS handles a single account / group of accounts / part of a large account with a P&L of $10M.
Role Description:
Client relationship management and business development: manage client relationships, build and nurture a portfolio ~ $10M or more, owns the opportunity management cycle: Prospect-Evaluate-Propose-Close
Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfilment of all commitments to the client
Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions
About Infosys Information Services and Publishing Practice :
Infosys' Information Services and Publishing (IS &P) practice serves marquee clients in Newspaper, Book publishing business (B2C) and Information services providers (primarily B2B).
To learn more about Infosys and see our ideas in action please visit us at www.infosys.com
Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and a minimum 7 years of experience, with strong sales/relationship management/account management experience
Experience serving / working for Publishing / Information Services industries. This includes Book Publishers, Newspapers, Domain specific Information providers (such as Legal, Financials, Risk Management)
Track record of interacting and building relationship with C-level client contacts
Hands-on experience with proposal creation and leading proposal presentations
Strong leadership, interpersonal, communication and presentation skills
Wide variety of IT and business consulting engagement experience
U.S. citizenship or permanent residency is required, we are not able to sponsor this position at this time
Preferred Qualifications:
Good understanding of industry specific business issues and drivers. Content processing value-chain in Publishing/Information Services
Global Delivery Model experience
Experience managing large multi-location engagement teams
Track record as an Account Manager / Client Partner in a rapidly growing client relationship
Numbers & Facts
Location
Boston, MA
Industry
Computer/IT Services
Company Size
10,000 employees or more
Website
https://www.infosys.com/careers
About Company
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 45 countries to navigate their digital transformation.
With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Skills
Business Developmentunmatched
Business-to-Business (B2B)unmatched
C-Level Managementunmatched
Customer Relationsunmatched
Customer Relationship Management (CRM)unmatched
Customer Service Managementunmatched
Executive Relationshipsunmatched
Financial Risk Managementunmatched
Information Technology Consultingunmatched
Interpersonal Skillsunmatched
Leadershipunmatched
Legalunmatched
Presentation/Verbal Skillsunmatched
Profit & Lossunmatched
Project/Program Managementunmatched
Proposal Writingunmatched
Publicationsunmatched
Relationship Managementunmatched
Salesunmatched
Sales Managementunmatched
Team Lead/Managerunmatched
United States Citizenunmatched
eCommerceunmatched
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