With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Job Description
Job Description
Infosys is seeking an Associate Manager- Client Services for its Retail vertical. The individual will lead all client interactions within the assigned account scope and, in collaboration with the Client Partner or Senior Client Partner, develop the account plan for effective client management.
Usually, an Associate Manager- Client Services handles a single account or part of a large account with a P&L of up to $10-$30 million.
About Infosys Retail/CPG:
Infosys helps retailers better understand shoppers' behavior and uncover business opportunities to drive footfalls as well as web traffic. Our cross-channel platforms enable brick-and-mortar retail stores and hybrid retailers to not only engage shoppers at the moment of truth, but also influence purchase decisions. Our retail ecosystem improves the customer experience and increases share of wallet. Significantly, it streamlines operations across enterprise and supply chain.
To learn more about Infosys and see our perspectives in action please visit us at www.infosys.com
Role Description
- Client relationship management and business development: lead client relationships, build a portfolio up to $10-30M, lead the opportunity management cycle: Prospect-Evaluate-Propose-Close
- Client delivery assurance: collaborate with all delivery partners involved to ensure fulfillment of all commitments to the client.
- Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.
Required Qualifications
- Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 7+ years of experience, with strong sales/relationship management/account management experience
- Significant business development and project management experience
- Experience in the relevant industry/vertical
- Experience in the Consumer/Retail/CPG/QSR industry/vertical is a plus, food domain is ideal
- Track record of interacting and building relationships with CXO level client contacts
- Hands-on experience with proposal creation and leading proposal presentations
- Strong leadership, interpersonal, communication and presentation skills
- Wide variety of IT and business consulting engagement experience
- Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
Preferred Qualifications
- Knowledge of industry specific go-to-market solutions
- Good understanding of industry specific business issues and drivers
- Global Delivery Model experience
- Experience managing large multi-location consulting engagement teams
- Track record as an Account Manager in a rapidly growing client relationship
Estimated annual salary range for candidates based in the US will be$100,000 to $187,000
Numbers & Facts
| Location | Sunnyvale, CA |
| Industry | Computer/IT Services |
| Salary | $100,000–$187,000 Per Year |
| Company Size | 10,000 employees or more |
| Website | https://www.infosys.com/careers |
About Company
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 45 countries to navigate their digital transformation.
Skills
- Business Developmentunmatched
- Consultingunmatched
- Consumer Packaged Goodsunmatched
- Customer Experienceunmatched
- Customer Relationsunmatched
- Customer Relationship Management (CRM)unmatched
- Customer Service Managementunmatched
- Develop and Maintain Customersunmatched
- Ecosystemsunmatched
- Information Technology Consultingunmatched
- Interpersonal Skillsunmatched
- Leadershipunmatched
- Multiplatform/Cross-Platformunmatched
- Presentation/Verbal Skillsunmatched
- Profit & Lossunmatched
- Project/Program Managementunmatched
- Proposal Writingunmatched
- Quality System Requirements (QSR)unmatched
- Relationship Managementunmatched
- Retailunmatched
- Salesunmatched
- Sales Managementunmatched
- Website Trafficunmatched
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