Associate-Guest-Services

Overview

We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: "Life's a Party, We're Makin' It Fun!" and "So Much Fun It's Scary!"

At Spencer's and Spirit Halloween, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all.

One Team / One Goal

We are leaders and owners of our business success. Whether it's developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness.

We offer a comprehensive benefits package that includes:

• Flexible work environment
• Career advancement
• Competitive base salary
• Bonus opportunity
• Vacation, Personal, Sick and Holiday pay
• Medical, Dental, Vision, Disability, Life and AD&D insurance
• 401k with a company match
• 30% merchandise discount

Responsibilities

This position is responsible for providing quality verbal and written support services to customers. This position is also responsible for handling general business questions along with vendor inquiries.

• Answer customer calls and resolve issues or concerns within predefined parameters
• Respond to customer complaints by the timely coordination of field input where required
• Respond to internet inquires or concerns and resolve as needed
• Maintain files and report the monthly activity of calls

Qualifications

• High school diploma or general education degree (GED); or six to twelve months related experience and/or training; or equivalent combination of education and experience
• Experience with Microsoft Office to include Word and Excel
• Strong written and verbal communication skills
• Strong organizational skills
• Customer and business focused