Access Control, Artificial Intelligence (AI), Artificial Intelligence (AI) Agents, Business Support, Change Management, Construction, Continuous Improvement, Customer Satisfaction, Data Collection, Data Quality, Document Management, Documentation, HRIS/HRMS, Identify Issues, Operational Improvement, Product Development, Quality Management, Release Management/Engineering, Reporting Dashboards, Requirements Management, Roofing, Root Cause Analysis, Salesforce.com, Service Delivery, Support Documentation, Systems Administration/Management, Systems Maintenance, User Interface/Experience (UI/UX), Waterproofing
QXO, Inc. (NYSE: QXO) is the largest publicly traded distributor of roofing, waterproofing, and related products, and the second largest publicly traded distributor of lumber and building materials in North America. QXO is the fastest growing company in the $800 billion building products distribution industry and plans to become the tech-enabled leader by delivering best-in-class customer satisfaction and outsized returns for its shareholders. The company is targeting $50 billion in annual revenues within the next decade through accretive acquisitions and organic growth.
What you will do::
We are seeking a Salesforce Administrator to support and enhance our Salesforce platform within the HRIS function, with an increasing focus on Agentforce and AI-enabled capabilities. This role is responsible for core platform administration, configuration, and continuous improvement, while contributing to the adoption and optimization of AI-driven workflows and service delivery.
This is a hands-on role suited for a strong administrator who is comfortable owning configuration work, supporting business stakeholders, and building foundational experience with agentic AI — including prompt refinement and governance.
KEY RESPONSIBILITIES
- Administer and support the Salesforce platform, including user setup, profiles, permission sets, roles, sharing rules, and access controls.
- Configure and maintain Salesforce solutions including custom objects, fields, page layouts, record types, validation rules, flows, Dynamic Forms, reports, and dashboards.
- Design and enhance Dynamic Forms to improve user experience and streamline data capture.
- Support configuration and continuous improvement of Agentforce capabilities, including prompt updates, instruction refinement, and workflow alignment.
- Assist in training and refining AI agents by testing outputs, identifying gaps, and improving prompt quality and response accuracy.
- Maintain AI governance practices including guardrails, controls, and documentation to support responsible use.
- Troubleshoot system and Agentforce issues, perform root cause analysis, and escalate when appropriate.
- Ensure data quality and support governance and change management practices to maintain system integrity.
- Partner with stakeholders to gather requirements and translate business needs into scalable Salesforce solutions.
- Support release management activities including testing, deployment coordination, and documentation.
- Contribute to user training, documentation, and adoption efforts.
- Collaborate with HR, IT, and operations teams to improve workflows and service delivery.