Associate I, Middle Office

Solutions for Today’s Challenges. Vision for Tomorrow’s Opportunities.

Join William Blair, the Premier Global Partnership.

Investors rely on William Blair Private Wealth Management to activate their capital with purpose and precision. Our wealth advisors and their teams do this by delivering thoughtfully constructed, integrated wealth planning and by providing access to compelling investment opportunities. As one of the last true global partnerships in the investment industry, William Blair combines the world-class investment resources of a full-service global firm and the high-touch service, stability, and culture of an independent boutique. This model empowers us to be singularly focused on our clients’ success across market cycles and across generations. The firm has been a well-respected provider of private wealth management since 1935 and has won several awards from Barron’s and Forbes for best wealth advisors and wealth advisor teams. 

Learn the fundamental processes and functions of PWM Middle Office including daily workflows related to new client accounts, trade support, cashiering, client accounting, reporting and billing, using established processes and systems. Understand required documentation to ensure compliance with applicable regulatory requirements and procedures. Collaborate with Front Office and Middle Office team members to provide client support and resolve inquiries and issues.

Responsibilities include but may not be limited to: 

• Gain a fundamental understanding of Middle Office processes and systems and William Blair products and services.
• Learn how to perform PWM Middle Office daily workflows, such as establishing new client accounts, providing trade support, updating accounting and billing information, and generating reports, in accordance with established policies and procedures.
• Collaborate with Front Office staff and other Middle Office team members to provide client support and resolve inquiries and issues. Promptly resolve questions and ensure maximum client satisfaction. Escalate issues that cannot be immediately resolved.
• Review updated policies and comply with all policies and procedures.
• Assist in continuous improvement by identifying possible enhancements to workflow processing and reporting templates.
• Perform specific project requests identified by team leads and management.
• Ensure Middle Office workflow activities follow established risk controls and are in compliance with applicable rules, regulations, policies and procedures.
• Additional responsibilities as requested.

Qualifications:

Bachelor’s Degree required.

SIE Exam, Series 7 and 66 preferred; SIE exam and Series 7, 66 will need to be completed within 120 days (new hires - post 10/1/2018, for US only).

A minimum of 1 year of experience in a financial services operations environment required.

Attention to detail and quality.

Customer service oriented.

Production efficiency.

Good written and verbal communication skills.

Ability to work effectively in a team environment.

Experience with Microsoft Office Suite.

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