Associate Internal Business Systems Analyst

Highmark Health

Olympia, WA

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JOB DETAILS

SKILLS

Agile Programming Methodologies, Analysis Skills, Billing, Bug Tracking/Defect Management, Business Administration, Business Analysis, Business Processes, Business Solutions, Communication Skills, Corporate Policies, Customer Support/Service, Documentation, English Language, Federal Laws and Regulations, Financial Reporting, HIPAA (Health Insurance Portability and Accountability Act), Health Insurance, Healthcare, High School Diploma, Identify Issues, Information Systems/Technology IS/IT Administration, Information/Data Security (InfoSec), Leadership, Lean Six Sigma, Legal Standards, Lift/Move 25 Pounds, Lift/Move 50 Pounds, Maintain Compliance, Problem Solving Skills, Process Improvement, Project Lifecycle, Project Management Professional (PMP), Regulatory Compliance, Resolve Customer Issues, Sales, Security Policy, Software Administration, Software Development, Software Development Lifecycle (SDLC), State Laws and Regulations, Strategic Planning, Systems Analysis, Test Case, Test Plan/Schedule, Test Requirements, Test Scenario, Time Management, Training/Teaching, User Interface Design, Willing to Travel

LOCATION

Olympia, WA

POSTED

Today

**Company :** Highmark Inc. **Job Description :** **JOB SUMMARY** This job performs business analysis tasks by supporting stakeholders of a specific system application(s), handling user inquiries/issues, and handling enhancements to the system. The incumbent understands a specific application or set of applications he/she supports, how users use the application, and what other systems integrate with the application. Understands how work is being conducted, and through analysis, determines solutions to the issue(s). Works with stakeholders to identify solutions that may include training, process change, or modifications to business rules. Traces business requirements through to test plans and cases, reducing time to fix issues and identify anomalies. The incumbent may interface with Application Development or roles involved in the analysis of the overall business process(es). Develops experience and competence working closely with experienced colleagues to advance professional track career. **ESSENTIAL RESPONSIBILITIES** + May work with customers, Application Developers, and other team members to capture capability needs and drive quality business solutions. Support creation and maintenance of deliverables such as business vision, requirements, personalization to different clients, and user interface design. + Support the full software development life cycle by actively participating on project teams based upon experience and need. + Provide business and/or subject matter expertise for both project and production related activities on less complex issues, including new strategic programs or initiatives impacting current and existing systems. + Ensure compliance for required standards (e.g. SOC 2) and obtainment of all necessary approvals throughout the project life cycle. + Assist in supporting various aspects of requirements testing (e.g. testing plan, testing scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts. + Run system reports and/or create simplistic ad-hoc reports, pulling data from various sources. Assist in the analysis of the reports to ensure system performance and/or results. + Effectively communicates with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions and providing accurate and concise documentation. + Other duties as assigned. **EDUCATION** **Required** + High School Diploma/GED **Substitutions** + None **Preferred** + Bachelor's Degree in Information Systems or Business Administration/Management **EXPERIENCE** **Required** + 1 - 3 years in a relevant operational area (e.g. customer service, claims, enrollment and billing, etc.) to include 0 - 1 years of technical application experience **Preferred** + 0 - 1 years in the Health Insurance Industry + 0 - 1 years in the Healthcare Industry + 0 - 1 years in Lean/Six Sigma **LICENSES AND CERTIFICATIONS** **Required** + None **Preferred** + Project Management Professional (PMP) + (Lean) Six Sigma **SKILLS** + Leadership + Process Improvement + Analytical Skills + Problem-Solving + Communication Skills + Presentation Delivery + Customer Service + Strategic Thinking **Language (Other than English)** None **Travel Required** 0% - 25% **PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS** **Position Type** Office-Based Teaches / trains others regularly Rarely Travel regularly from the office to various work sites or from site-to-site Rarely Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required Yes Lifting: up to 10 pounds Rarely Lifting: 10 to 25 pounds Never Lifting: 25 to 50 pounds Never **_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._ **_Compliance Requirement:_** _This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._ As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. **Pay Range Minimum:** $25.02 **Pay Range Maximum:** $38.76 _Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._ Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org California Consumer Privacy Act Employees, Contractors, and Applicants Notice Req ID: J280930

About the Company

Highmark Health

INDUSTRY

Other/Not Classified

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