Associate IT Asset Management Hardware Coordinator

The Associate Information Technology Asset Management (ITAM) Hardware Coordinator is responsible for configuring and deploying hardware assets throughout their lifecycle, including maintaining inventory records, coordinating with application teams, performing audits, and providing basic troubleshooting support. This role also involves installing and integrating workstations (desktops, laptops, tablets, and mobile devices) at various locations, configuring equipment for on-site deployment, setting up onsite details (e.g., default printer), and performing asset tracking activities. Additionally, the associate will coordinate with customers by responding to calls, emails, and service tickets to ensure smooth integration and functionality across multiple sites.

Responsibilities

• Deploy and configure end-user hardware (desktops, laptops, printers, mobile devices).
• Configure hardware to meet software, functionality, and cable management requirements of the user.
• Configure equipment for deployment, including setting up default printers.
• Track and manage hardware assets and maintain inventory records.
• Provide basic troubleshooting to resolve basic deployment issues for end-users.
• Install and integrate workstations at various locations.
• Provide clear instructions to technical resources for deployment activities.
• Replace or migrate data on new or old computers.
• Perform Install/Move/Add or Change (IMAC) activities.
• Responsible for performing work at multiple sites and transporting equipment as needed within a scheduled shift.
• Perform desk-side support activities and assist new members with network capabilities.
• Create and provide reports on project status and asset locations.
• Support project management and maintain data for ongoing projects.

Required Qualifications

• Basic knowledge of printers, networking, and connectivity of devices.
• Able to handle routine tasks and assist in asset tracking and maintenance.
• Ability to follow processes involved in supporting large-scale projects.
• Understands the fundamental concepts and terminology but has little to no hands-on experience.
• Understands the fundamental concepts of providing technology solutions for customer requests but has limited hands-on experience.
• Shows potential for developing decision-making skills in this area.
• Able to assist and support team members with basic tasks.
• 1 year experience working in a customer service environment.
• Shows basic written and verbal communication skills.
• Reliable personal transportation to perform work at multiple sites during a scheduled shift.
• Ability to occasionally work flexible hours, evenings/weekends, depending on project requirements.
• Drivers License

Preferred Qualifications

• A.A./A.S. in computer science, IT, or a relevant technical field
• 1 year experience in an IT role, particularly with deployment and technology migration.
• Experience in technical knowledge of endpoint solutions (desktops, laptops, tablets, phones, networks, printers, scanners, etc.).
• CompTIA A+ certification