Associate IT Onsite Support

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for “Find Jobs for Students”.

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.
 

Closing Date:

08/29/2026

Type of Position:

Professional Staff - Project/Program Administration

Job Type:

RegularNo

Institution Name:

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
 

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
 

For general application assistance or if you have questions about a job posting, please contact Human Resources at

askrecruitment@uams.edu

.

Department:

ISS | Sec Supp Srvs TS - Support

Department's Website:

Summary of Job Duties:

**This position participates in a group 24 hours a day 7 days a week, 365 days a year on-call rotation where each member of the group takes call for 1 week at a time.

Under direct supervision, provides accurate and timely troubleshooting of security system and network cabling components. Performs installations of electronic control systems, which may include door access control, CCTV, intrusion detection, communication, cable management, electronic locks, Wi-Fi locks, network switches, point sensors, signaling devices, and associated hardware. Responds to situations where systems have failed, and action must be taken to isolate or repair problem equipment, software, or make configuration changes to return systems to full functionality.

Qualifications:

• Associate degree in computer science or a related field of study, or

• High School diploma/GED plus two (2) years of experience in cabling, low voltage systems, carpentry/building maintenance required.

• Valid Driver's License.

Preferred Qualifications:

• Bachelor's degree in IT, Computer Science, or a related field

• Arkansas Alarm License, Level 1

• Customer Service experience.

Responsibilities:

• Install, program, and commission electronic control systems, which may include door access control, CCTV, intrusion detection, communication, structured cabling, cable management, electronic locks, Wi-Fi locks, network switches, point sensors, signaling devices, and associated hardware.

• Troubleshoot and repair problems with equipment, software, or configuration and return systems to full functionality.

• Provide end-user support and assistance with badge access, video surveillance, electronic control systems, and other network system components.

• Documents work in progress and solutions to trouble calls using call tracking software.  Provides manager with daily status reports of ongoing projects.

• Performs other duties as assigned.

Additional Information:

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

Resume

Special Instructions to Applicants:

Please contact

askrecruitment@uams.edu

for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Annual TB Screening, Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

Constant Physical Activity:

N/A

Frequent Physical Activity:

Crawling, Crouching, Feeling, Hearing, Kneeling, Reaching, Sitting, Standing, Stooping, Talking, Walking

Occasional Physical Activity:

N/A

Benefits Eligible:

Yes