Job Description
Who We Are:
Our team, the Cloud Services team within the Information Technology Center, is responsible for Entra ID (formerly Azure)/M365 cloud services and Active Directory for the Enterprise. The team provides support and implementation services to the entire organization's IT infrastructure.
Objectives of this Role:
- Manage daily identity operations for Active Directory and Entra ID, including account and group management, policy updates, authentication and access troubleshooting, system health monitoring, and contributing to identity modernization and process improvements.
- Manage elevated helpdesk requests related to account and access management, critical patching, and mobile device/application management (MDM/MAM).
- Implement and maintain Group Policies, Conditional Access, ADFS and SSO configurations, identity lifecycle and access governance processes, and mobile device/application management policies.
- Collaborate with IT teams (Cloud, Security, Networking, Applications, Help Desk) to resolve issues related to AD, Entra ID, ADFS, and cloud identity.
Daily and Monthly Responsibilities:
- Administer Active Directory accounts, groups, organizational units (OUs), and update Group Policies.
- Process staff transfer requests and ensure access is managed according to established procedures.
- Address elevated helpdesk tickets related to authentication, access, provisioning, and Azure/M365 sign-in issues, using established troubleshooting protocols.
- Maintain user and group memberships, license assignments, and application access settings in Entra ID.
- Monitor system alerts and logs.
- Manage ADFS by monitoring authentication activity, updating user access settings, and assisting with configuration changes as required.
- Manage Intune by deploying device management policies, enrolling devices, and maintaining application assignments for Windows and MacOS environments.
- Participate in vulnerability remediation efforts.
- Develop and maintain documentation, checklists and runbooks.
Requirements:
- Requires a Bachelors degree in Information Technology or related degree field with relevant experience. In lieu of a Bachelors degree, 5 years of professional level experience, a high school education or equivalent with related certifications will be considered.
- 1-6 years: Experience managing enterprise identity platforms, including Active Directory Domain Services and Entra ID (Azure AD), in hybrid environments.
- Experience troubleshooting complex authentication and authorization issues across on-premises and cloud workloads.
- Familiarity with MFA, Conditional Access, SSO, and exposure to ADFS or other federation technologies is preferred.
- Experience with Intune or similar MDM/MAM platforms and basic patch management is a plus.
- Technical Certifications such as Microsoft Certified Solutions Associate (MCSA) and/or Microsoft Certified Solutions Expert (MCSE) or Microsoft Certified: Azure Administrator Associate, Azure Fundamentals or equivalent are preferred.
- A valid/clear driver's license is required.
Numbers & Facts
| Location | San Antonio, TX |
| Industry | Engineering Services |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 1947 |
| Website | http://www.swri.org/ |
Benefits
Paid Sick Days, Parking, Professional Development, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Tuition Reimbursement, Health Care on Site, Merchandise Discounts, Military Leave, On Site Cafeteria
About Company
We are R&D problem solvers providing independent, premier services to government and industry clients. Our multidisciplinary nature allows us to rapidly assemble diverse teams to tackle problems from multiple directions. We push the boundaries of science and technology to develop innovative solutions that advance the state of the art and improve human health and safety. Operating as a nonprofit since our 1947 inception, we work in the public’s best interest and toward the betterment of mankind. At SwRI, we tirelessly pursue innovation and excellence in science and technology for the betterment of humankind. We support work on nearly 4,000 client projects at any given time through a wide range of technical competencies with 2,574 staff members in nine technical divisions. Client services include, but are not limited to, Automotive and Transportation, Biomedical & Health, Chemistry & Materials, Computers and Electronics, Defense & Security, Earth & Space, Energy & Environment, and Manufacturing & Construction.
TECHNICAL DIVISIONS
- Applied Physics-Developing advanced electronic and microelectronic devices, power supplies, voice and data communication systems, robot test services, and payloads
- Applied Power-Using physical science research and applied engineering to produce sensors, instruments, and hardware used worldwide.
- Center for Nuclear Waste Regulatory Analyses-Resolving technical and regulatory issues related to a potential geologic repository for spent nuclear fule and high-level radioactive waste.
- Chemistry and Chemical Engineering-Performing research and technical services using chemistry and chemical engineering technology.
- Defense and & Intelligence Solutions-Providing advanced direction finding and tracking systems through geolocation system development.
- Fuels and Lubricants Research-Performing fuels and lubricants research activities to meet regulatory and competitive goals.
- Intelligent Systems-Providing engineering services in resaerch and development of complex systems and equipment.
- Mechanical Engineering-Improving safety, reliability, efficiency and life of new or existing mechanical components or systems.
- Powertrain Engineering-Designing and developing vehicle and engine components to achieve performance and emissions goals.
- Space Science & Engineering-Developing and managing advanced scientific payloads aboard satellites and sounding rockets.
PRESIDENT'S MESSAGE
Innovation in science and technology has been a hallmark of Southwest Research Institute since its earliest days. It's no exaggeration to say we are committed to advancing science and applying technology to benefit government, industry, and all humankind. That is our mission. Our multidisciplinary, collaborative approach allows us to successfully solve clients' most challenging problems. Today, we are a leader among independent, nonprofit research and development organizations. Our staff of 2,574 scientists, engineers, analysts, and support staff members continues to accomplish outstanding fundamental and applied engineering and research for clients from diverse segments of government and industry. Adam L. Hamilton, P.E, President and CEO
IN THE COMMUNITY
Our staff is expert at developing solutions that help build a better tomorrow today; and that practical, innovative spirit carries through to our community interactions. Staff members generously donate time and outher resources to support food drives, blood drives, and other
outreach programs.
HONORS AND AWARDS
Southwest Research Institute has earned 43 R&D 100 awards since 1971. Each year R&D Magazine recognizes developments regarded as among the 100 most significant technical accomplishments. The Chicago Tribune dubbed the program "the Oscars of Invention".
Skills
- Authenticationunmatched
- Cloud Computingunmatched
- Driver's Licenseunmatched
- Help Deskunmatched
- High School Diplomaunmatched
- Identify Issuesunmatched
- Identity Data Managementunmatched
- Information Technology & Information Systemsunmatched
- MCSA - Microsoft Certified Systems Administratorunmatched
- MCSE - Microsoft Certified Systems Engineerunmatched
- Mac Operating Systemunmatched
- Manufacturing Data Managementunmatched
- Microsoft Active Directoryunmatched
- Microsoft Certificationsunmatched
- Microsoft Product Familyunmatched
- Microsoft Windows Azureunmatched
- Microsoft Windows Operating Systemunmatched
- Mobile Applicationsunmatched
- Operationsunmatched
- Operations Managementunmatched
- Problem Solving Skillsunmatched
- Process Improvementunmatched
- Single Sign-On (SSO)unmatched
- Software Administrationunmatched
- Software Patchesunmatched
- Team Lead/Managerunmatched
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