Associate Key Account Manager Location: Pelion, SC
Pay: Competitive, Based on Experience
Schedule: Monday – Friday | 8:00 AM – 5:00 PM About Us WP Rawl has been growing fresh vegetables—and careers—since 1925. As a leading grower, processor, and distributor of fresh produce, we are committed to quality, food safety, sustainability, and delivering exceptional service to our customers. Our team is passionate about building lasting partnerships and providing fresh products to retailers and wholesalers across the Eastern United States. We're looking for an organized, customer-focused Associate Key Account Manager to join our Sales team. In this role, you'll serve as the primary point of contact for assigned customer accounts, ensuring outstanding service and seamless coordination from order placement through delivery. What You'll Do As an Associate Key Account Manager, you will: - Build and maintain strong relationships with assigned retail and wholesale customer accounts.
- Serve as the primary point of contact for customer inquiries, orders, and day-to-day account management.
- Manage order entry, maintenance, and communication to ensure timely and accurate fulfillment.
- Coordinate invoicing activities and assist in resolving billing questions and discrepancies.
- Support customer forecasting, demand planning, pricing requests, and product information needs.
- Assist in preparing customer presentations, sales reports, and business reviews.
- Support new customers onboarding, promotional programs, and product launches.
- Identify opportunities to expand existing customer business through additional products and services.
- Coordinate customer requirements with Operations, Supply Chain, Transportation, Quality Assurance, Accounting, and Marketing.
- Monitor customer performance, service levels, sales trends, and key account metrics.
- Analyze customer and sales data to identify growth opportunities and operational improvements.
- Communicate customer priorities and commitments across internal departments.
- Participate in customer meetings, business reviews, trade shows, and industry events.
- Travel: as needed to support customer relationships and business development.
- Provide timely follow-up and resolution to customer questions and concerns.
- Perform other duties as assigned.
What You Need to Succeed - Bachelor’s degree in business administration, Sales, Marketing, Agriculture, Supply Chain, or a related field.
- Previous experience in account management, customer service, sales support, or a related business function preferred.
- Experience in produce, agriculture, food distribution, retail, or a related industry is a plus.
- Excellent customer service and relationship-building skills.
- Strong verbal and written communication abilities.
- Outstanding organizational and time management skills.
- Ability to manage multiple accounts, priorities, and deadlines simultaneously.
- Strong attention to detail and commitment to accuracy.
- Analytical mindset with excellent problem-solving skills.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint, and Outlook).
- Experience with ERP, CRM, sales, or order management systems preferred.
- Ability to work independently while collaborating effectively with cross-functional teams.
- Basic understanding of pricing, forecasting, demand planning, and profitability preferred.
- Valid driver's license with a clean driving record.
- Ability to travel as business needs require.
Why Join WP Rawl? Competitive Pay
Quarterly Incentive Opportunity
Comprehensive Benefits Package (Medical, Dental, Vision & Flexible Spending Accounts)
401(k) with Company Match
Paid Time Off & Paid Holidays
Career Growth & Professional Development Opportunities
Collaborative, Family-Oriented Work Environment Work Environment - Primarily office-based, climate-controlled environment.
- Frequent computer work, customer communication, meetings, and cross-functional collaboration.
- Occasional travel to customer locations, warehouses, production facilities, conferences, and trade shows.
- Regular sitting, typing, phone communication, and computer use.
- Occasional standing, walking, and travel throughout company facilities.
What Makes You Successful We're looking for someone who demonstrates: - Exceptional customer relationship management
- Strong account management and organizational skills
- Excellent communication and collaboration
- Customer-first mindset
- Accuracy and attention to detail
- Business and financial acumen
- Analytical thinking and reporting abilities
- Problem-solving skills
- Adaptability in a fast-paced environment
- Accountability and ownership
- Continuous improvement mindset
Be Part of Something Fresh! If you enjoy building customer relationships, coordinating across multiple teams, and helping deliver exceptional service in a fast-paced agricultural business, we'd love to hear from you. Apply today and grow your career with WP Rawl!
|