Best Practices, Communication Skills, Corporate Communications, Cross-Functional, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, Disability Insurance, Driver's License, EEO Regulations, Federal Laws and Regulations, Flexible Spending Accounts, Horticulture, Landscaping, Life Insurance, Mobile Applications, Multitasking, Operational Support, Organizational Skills, Performance Management, Problem Solving Skills, Production Management, Project/Program Coordination, Property Maintenance, Proposal Writing, Real Estate Development, Revenue Growth, Safety Training, Safety/Work Safety, Sales Management, State Laws and Regulations, Team Player
Work With The Best
We are building the premier outdoor living company in the country by creating a "family of family companies" across the nation. Now you can build your landscaping career with the best, working in one of our many company locations nationwide. Learn from the top expertsin the field and work on some of the country's largest and most complex landscape projects. Take advantage of opportunities to share and exchange best practices across our network. The opportunities are endless.
Position Summary
The associate landscape account manager supports the planning, coordination, and overall success of assigned client properties by assisting with landscape management, client communication, and enhancement opportunities. This entry-to-mid-level role works closely with account managers, production teams, and clients to help maintain beautiful, healthy landscapes while delivering excellent customer service. The associate landscape account manager develops horticultural knowledge, client management skills, and operational experience while contributing to client satisfaction, team collaboration, and enhancement sales growth.
Essential duties and responsibilities:
Site Walks
- Assist with regular garden walks on assigned properties alongside the garden manager.
- Observe landscape conditions and identify maintenance, irrigation, or enhancement needs.
- Maintain accurate notes, photographs, and activity logs within company systems.
- Occasionally perform light horticultural or landscape maintenance tasks as needed.
Picture Punch Lists
- Create and communicate picture punch lists to document property concerns, client requests, or follow-up items for maintenance crews.
Client Service
- Support proactive communication with clients regarding property updates, service schedules, and recommendations.
- Respond to client communication professionally and promptly while following company communication standards.
- Support the care and maintenance of client properties with attention to detail and pride in workmanship.
- Learn client preferences and assist in developing seasonal property care recommendations.
- Document property updates, client requests, and service notes in the crm system daily.
Enhancements
- Identify basic enhancement opportunities such as seasonal color, plant replacements, mulch, irrigation adjustments, or small landscape improvements.
- Assist with enhancement estimates, proposal preparation, and project coordination.
Cross-Functional Communication
- Collaborate with garden managers, production managers, and foremen to resolve issues and improve property performance.
- Support teammates and contribute to a positive, team-oriented culture.
Meetings & Training
- Attend required team meetings, one-on-ones, safety trainings, and company events.
- Participate in ongoing horticultural and professional development opportunities.
Snow Operations Support
- Assist with snow operations during winter months, including property monitoring, shoveling, or crew support as needed.
Qualifications:
- 1–3 years of experience in landscaping, horticulture, customer service, or related field.
- Strong communication and organizational skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Plant identification and irrigation knowledge preferred.
- Experience working outdoors in varying weather conditions is a plus.
- Basic proficiency with technology, including crm and mobile applications.
- Valid driver's license with acceptable driving record preferred.
The perks
- 401(k) plan with company match
- Medical insurance
- Dental insurance
- Vision insurance
- Fsa/hsa
- Perkspot
- Long-term disability and life insurance
- Paid time off
- Tuition reimbursement (after one year of service)
Pay transparency
Mariani enterprises llc is committed to pay transparency and equity among all employees and provides employees with an environment where pay transparency and dialogue on compensation are allowed. Mariani enterprises llc complies with equal employment opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.
Position range:
$50,000 - $75,000
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.