Coaching, Corrective Action, Cross-Functional, Custodial Services, English Language, Facilities and Maintenance, Food and Beverage Industry, High School Diploma, Incident Response, Inventory Management, Maintain Compliance, Maintenance Services, Multilingual, Operations, Operations Management, Operations Planning, People Management, Performance Metrics, Problem Solving Skills, Quality Control, Quality Metrics, Regulations, Risk Analysis, Safety Standards, Safety/Work Safety, Spanish Language, Team Lead/Manager, Workforce Management
Associate Manager, Cleaning
- Belmont Park (Elmont), New York
- Cleaning
- Regular Full Time
Add to favorites View favorites
Title: Associate Manager, Cleaning
Employee Status: Regular Full Time
Work From Home Option: Not Applicable
FLSA Status: Exempt
Job Overview:
The Associate Manager, Cleaning is responsible for overseeing and executing a best-in-class cleaning operation across the entire Belmont Park campus, ensuring all guest-facing and operational areas consistently meet or exceed NYRA's standards for cleanliness, presentation, and safety.
This role plays a critical part in delivering a world-class experience at one of North America's premier racing venues by leading teams, deploying resources strategically, and implementing a proactive cleaning model that anticipates needs before they arise.
The Associate Manager will ensure seamless coverage of the main building, grounds, and stable areas during racing, training, and non-racing events, with a strong emphasis on high-end hospitality environments and large-scale event execution.
Essential Functions:
Operational Oversight & Campus Coverage
- Supervise daily cleaning operations across the entire Belmont Park campus, including:
o Main grandstand and hospitality areas
o Track apron and public exterior spaces
o Backstretch and stable areas
o Administrative and operational offices
- Ensure comprehensive coverage plans are in place for race days, training days, and non-racing events.
- Deploy staff strategically based on foot traffic patterns, weather conditions, and event schedules.
- Assist in inventory control, ordering and requisitions for the department.
Team Leadership & Workforce Management
- Direct, train, and supervise cleaning staff to ensure consistent execution of NYRA cleanliness standards.
- Develop daily and event-based staffing plans to ensure full campus coverage.
- Conduct pre-shift briefings and post-shift debriefs to reinforce expectations and identify improvement opportunities.
- Monitor productivity, attendance, and performance; provide coaching and corrective action as needed.
- Foster a culture of accountability, urgency, and pride in presentation.
- Implement a proactive, not reactive cleaning model to identify high-risk/high-traffic areas before issues arise.
- Anticipate weather-driven impacts (mud, rain, heat) and adjust cleaning protocols accordingly.
Guest Experience & Service Standards
- Ensure all public-facing areas consistently meet or exceed high-end hospitality cleanliness expectations.
- Maintain restrooms, seating areas, premium spaces, and food & beverage zones at best-in-class standards.
- Respond immediately to guest-facing issues and escalate when necessary.
- Partner with Guest Services and Hospitality teams to align on service expectations for VIP and marquee events.
Safety & Compliance
- Enforce all workplace safety standards and proper handling of cleaning materials.
- Ensure compliance with NYRA policies, NYSGC regulations (as applicable), and environmental standards.
- Maintain clean, safe conditions in both public and back-of-house areas, including barns and stable zones.
Inspection, Quality Control & Standards
- Conduct routine and random inspections of all areas of responsibility.
- Implement and maintain detailed cleaning checklists, zone assignments, and inspection logs.
- Enforce strict quality control standards with zero tolerance for lapses in high-visibility areas.
- Track and report cleanliness KPIs, including response times, issue resolution, and inspection scores.
Cross-Functional Coordination
o Venue & Event Operations (setup and conversions)
o Facilities & Maintenance (repairs impacting cleanliness)
o Security (access and incident response)
o Hospitality & F&B teams (high-touch service areas)
- Ensure cleaning operations are fully integrated into the broader venue operations plan.
Qualifications:
- High School Diploma, GED or Equivalent Experience
- 5+ Years or Progressive Experience in Cleaning and/or Building Services
- Bilingual - Spanish and English (Preferred)
Summary of Physical Requirements and Work Environment:
Candidate will be working all over the venue as well as limited desk time.
Pay Range / Salary: $66,000 - $75,000