Analysis Skills, Business Operations, Business Support, Communication Skills, Cross-Functional, Customer Experience, Customer Support/Service, Establish Priorities, Leadership, Looker, Offshoring, Operational Audit, Operational Improvement, Operations Management, Order Management, Order/Customer Fulfillment, Performance Analysis, Performance Metrics, Power BI, Problem Solving Skills, Process Development, Process Improvement, Project/Program Management, Quality Management, Reporting Dashboards, Retail, Risk Analysis, SQL (Structured Query Language), Scorecarding, Supply Chain, Support Documentation, Tableau, Trend Analysis, Workflow Analysis, eCommerce
As the Associate Manager of Order & Customer Experience, you will help turn order management, fulfillment, and customer experience data into insights that drive operational action. This role supports large and small product fulfillment by helping teams understand order health, identify risks, improve execution, and support the customer promise.
You will partner with offshore teams, fulfillment leaders, and cross-functional stakeholders to investigate issues, surface trends, improve reporting, and translate findings into clear recommendations. This role is ideal for someone who is analytical, curious, and comfortable connecting data to business operations while helping teams move from awareness to action.
This role is hybrid, which means you will be required to work some days on site at the Best Buy corporate office in Richfield, Minnesota, and some days virtually from home or another non-Best Buy location. The specific work arrangements will be discussed during the hiring process.
What you'll do
* Turn order management, fulfillment, and customer experience data into actionable insights that help teams understand order health, identify risks, and drive informed decision-making
* Develop and maintain reporting, dashboards, and recurring business views to monitor performance, surface trends, and support strategic decisions
* Partner with offshore teams to strengthen operational execution, improve workflow accuracy, and ensure repeatable processes are completed consistently
* Collaborate cross-functionally to investigate fulfillment issues, connect root causes to business impact, and support customer promise date accuracy
* Identify process improvement opportunities that simplify workflows, improve reporting quality, and create more scalable ways of working
* Support documentation, training, and knowledge-sharing to help teams effectively leverage reporting and take action on insights
Basic qualifications
* 5+ years of experience in retail, ecommerce, order management, supply chain, analytics, or related fields
* 4+ years of experience using data, reporting, or analytical problem-solving skills to communicate insights and support business decisions
* 3+ years of experience managing priorities and driving execution in a fast-paced operational or business environment
* 3+ years of experience using reporting and analytics tools such as SQL, Power Query, Power Pivot, BigQuery, Power BI, Tableau, Looker, or similar tools
* 3+ years of experience collaborating with cross-functional teams, stakeholders, or business partners
Preferred qualifications
* 4+ years of experience analyzing complex operational, customer, or fulfillment data and translating insights into actionable recommendations
* 4+ years of experience leading initiatives or influencing cross-functional teams to drive business outcomes
* 3+ years of experience supporting high-volume operations, order management, or customer experience workflows
* 3+ years of experience applying project management, process improvement, or prioritization practices to deliver results
* 3+ years of experience working with offshore, third-party, or distributed teams
* Experience building dashboards, scorecards, recurring business reviews, or KPI reporting to monitor performance and guide decisions
What's in it for you
We're committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.
Our benefits include:
Competitive pay
B
Best Buy
Energetic teams. Fun atmosphere. Exciting opportunities.
That’s what you’ll find at Best Buy. Care to join us?
You can feel the energy here. And we’re not talking about the hum of electronics (there’s that, too). We’re talking about people.
Best Buy employees are friendly, enthusiastic and willing to help you succeed. Sure, we’re a big company — the world’s largest consumer electronics retailer — but that doesn’t stop us from having fun while doing what we love: bringing technology into people’s lives in meaningful ways.
When you join our team, we consider you part of our Best Buy family. And what you do here every day will support our goal to make people’s lives better, easier and more enjoyable through the great products we sell.
So if you’d like using your talents to help improve people’s lives, bring it! We’d love to have your energy here.
10,000 employees or more
http://www.bestbuy-jobs.com/