Associate Manager Professional Services

Associate Manager, Professional Services

Altera Digital Health

US - EST time zone preferred

About Us

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise, Paragon Daneli, TouchWorks EHR, Altera Opal, Ventus, HealthQuest and CareInMotion solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

At Altera Digital Health, you will have the opportunity to profoundly impact the lives of patients by empowering healthcare providers to deliver superior care. You will join a passionate and gifted team committed to innovation and excellence.

Overview

As an Associate Manager in our Professional Services organization, you will provide tactical leadership and support to a team of dedicated Implementation Consultants. Your primary mission is to manage your team's resource availability, oversee the projects they are working on, and ensure they have the support and coaching needed to succeed and grow. This role is pivotal in driving key initiatives, managing team performance against fiscal targets, and fostering a collaborative, high-performing environment. You will lead a team ranging from Associate to Architect level, and will be responsible for strategically assigning work to drive successful client outcomes.

Key Responsibilities

• Lead, mentor, and develop a team of Implementation Consultants, fostering their professional growth and enhancing their skills.
• Manage team resource allocation, assigning consultants to new accounts and projects to ensure optimal project coverage and success.
• Provide day-to-day guidance and consultative direction to your team, acting as an escalation point for client or project issues.
• Oversee team performance, including adherence to billable targets, Net Promoter Score (NPS) goals, and timely submission of timesheets and expenses.
• Develop and implement best practices to drive consistency and efficiency in solution implementation.
• Work cross-functionally to create and update internal and external documentation that supports the implementation process.
• Drive education agendas and deliver training to support the growth and development of the consulting team.
• Anticipate future resource requirements and assist with the hiring process for new team members.

Qualifications

• Experience:

• 5+ years of experience in a professional services environment with a strong understanding of project delivery and implementation lifecycles.

• Required experience within the Healthcare IT industry, including a solid understanding of hospital environments and workflows.

• Demonstrated passion or experience in coaching, mentoring, and developing team members. A leadership style focused on empowerment and team growth is essential.

• Previous people management experience is beneficial but not required for candidates who can demonstrate strong leadership potential.

• Experience with our Sunrise product is required.

• Education:

• Preferred: Bachelor's Degree in Strategy, Marketing, Finance, or a STEM-related field.

Why this role?

• This is a rare opportunity for someone passionate about people who wants to make a real impact on client outcomes and on the careers of those they lead.
• Your team's delivery directly impacts hospitals, caregivers, and patients.
• No prior management required - just curiosity, hunger, and a passion for developing others.

Working Arrangements

This is a remote role based in the United States. The successful candidate will be expected to work primarily during Eastern Standard Time (EST) business hours to align with the team.

Travel

Up to 10% travel may be required.

Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.

Salary Range

$90,000 - $110,000 USD