Associate Medical Director

Primary Purpose:

The Associate Medical Director is responsible for working collaboratively with the Medical Director and the Senior Leadership Team to help manage the day-to-day functions of clinical operations, quality assurance and quality improvement, and provider management.

The Associate Medical Director is a member of the Senior Leadership Team. Under the guidance of the Medical Director, they lead and provide clinical direction in keeping with the mission and vision of Kalihi-Palama Health Center (KPHC). This position is 60 to 80% clinical and 40 to 20% administration depending on KPHC's needs.

While providing direct patient care, the incumbent is a member of the Patient Centered Medical Home (PCMH) where each team member plays an integral role in providing patient centered health care.

Essential Duties:

The Associate Medical Director's duties shall include, but not be limited to the following:

• Work collaboratively with the Medical Director to provide clinical leadership for KPHC's medical programs.
• Provide patient care including medical evaluation, treatment, and consultation services to KPHC patients in accordance with acceptable standards and within KPHC's scope and practice guidelines.
• Document in the electronic medical record within required timeframes.
• Available to staff as needed. Responds to emergencies, addresses incident reports, responds to medical patients' needs, and attends to patient/staff concerns and grievances.
• Available to provide support to, and coordination of, the organization's response to disasters, significant weather events, or other threats to the clinic.
• Understand the role of the Medical Director within the organization and assume the responsibilities of the Medical Director in his/her absence.
• Assist in developing and implementing system-wide, uniform standards of medical clinical practice, medical quality assurance/management programs, practice guidelines and protocols and interdisciplinary collaboration, such as delegation orders for nurses and policies and procedures related to patient care.
• Assist in collaboration with the Quality Improvement/ Quality Assurance (QI/QA) team to assure ongoing implementation of an effective quality improvement program that maintains a high level of service quality.
• May be assigned to provide oversight or lead special projects, programs, or practice locations under the direction of the Medical Director.
• Plays an active role in recruiting and retaining medical staff.
• Facilitate constructive peer-to-peer communication.
• Collaborate with other providers and members of an integrated delivery system to continuously improve the health of the population and communities KPHC serves.
• May be asked to participate in off-site events, meetings, or conferences representing KPHC.

Understand KPHC's Key Performance Indicators (KPIs) including those related to:

• Finance
• Operational efficiency and effectiveness
• Patient satisfaction
• Employee satisfaction

Regular and reliable on-site attendance is required.

Other Duties:

• Performs other job-related duties as assigned by the Medical Director

Minimum Qualification Requirements:

Education:

• Medical or Osteopathic doctorate degree from an accredited medical school required.
• Completion of residency in a primary care specialty at an accredited US residency program required.
• Required to participate in continuing education programs and maintain current BLS certification.

Licensing/Certification:

• Unrestricted license to practice medicine in the State of Hawaii required.
• Board Eligibility or Board Certification in a specialty recognized by the American Board of Medical Specialties required.
• Current Basic Life Support certification required.
• Current DEA and Hawaii State Narcotics registration required.

Experience:

• Five (5) years of practice in primary care
• Federally Qualified Community Health Center (FQHC) preferred

Skills/Knowledge:

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Work Hours: 8:00am – 4:30pm, Monday through Friday

Occasionally, extended work hours may be required to satisfy KPHC's needs.

Physical and Mental Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, use hands to finger, handle, or feel objects tools or controls. The employee is occasionally required to walk, stand, and reach with hands and arms.

• The employee must occasionally lift and/or move up to 25 pounds.
• Exhibit sound and accurate judgement; support and explain reasoning for decisions.
• Display original thinking and creativity; meet challenges with resourcefulness; generate suggestions for improving work.
• Demonstrate practical ability to solve problems.

Communication Demands:

• Requires verbal communication skills and ability to follow oral and written instructions.
• Ability to read and interpret documents such as medical clinical guidelines, safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organizations.

Equipment Use:

Desktop/laptop Computer

Competencies:

Emotional Intelligence

Interpersonal Skills / Customer Service

• Displays a genuine, sincere concern for patients' welfare and comfort.
• Demonstrates polite, courteous and respectful attitude with both internal and external customers.
• Demonstrates ability to give and receive positive, constructive feedback.
• Demonstrates respect and sensitivity for cultural differences.

Communication

• Communicate well with patients, clients and community members.
• Effectively communicates respectfully with co-workers and supervisors.
• Communicates effectively, verbally and in writing as required.

Quality of Work

• Demonstrates commitment to excellence and takes initiative to act on quality issues.
• Pay attention to ensure accuracy and proper detail.
• Continuously seeks improvement in services and standards.

Productivity & Focus on Results

• Produces quantity and quality of work that meets KPHC standards
• Manages time and can multi-task effectively,
• Organizes time and priorities to achieve agreed results.
• Strives to overcome obstacles and accept responsibility.

Teamwork and Collaboration

• Shows mutual respect for staff and values opinions of others and listens to their views.
• Supports a positive team environment in which members participate, respect and cooperate with each other to achieve desired results.
• Is open-minded and committed to building strong multi/departmental relationships.
• Commitment to the success of KPHC.

Initiative

• Proactive and creative in tackling problems.
• Looks for opportunities to grow and contribute, generates new ideas.
• Volunteers for additional work and supports change and innovation.

Safety

• Displays safe behaviors, corrects unsafe conditions
• Maintains a clean, organized work area
• Follows infection control policies and procedures

Job / Technical Knowledge

• Holds and maintains necessary knowledge to perform job responsibilities in an excellent manner.
• Understands any specialized equipment appropriate for the job including computer skills.
• Demonstrates a clear understanding of policies and procedures and complies with and applies them appropriately.
• Actively participates in on-the-job training.
• Takes an active role in obtaining additional job knowledge.

Dependability

• Reports to work as scheduled, ready to work.
• Avoidable absences due to personal reasons are minimal.
• Requests for time off are made with adequate advance notice
• Respects others' time, is punctual and reliable.
• Can be counted on to meet commitments, meet deadlines or indicate if timelines will be missed.
• Is responsible for outcomes being achieved and follow through to completion.
• Remains productive and calm under pressure.

Self-Development

• Shows an awareness of own strengths and developmental needs.
• Actively solicits and is receptive to feedback; open to different, diverse ideas/opinions.
• Seeks opportunities for learning and on-going professional/personal development.

Personal Appearance

• Uses appropriate hygiene practices
• Dresses in professional, neat, clean, appropriate attire
• Wears nametag

Kalihi-Palama Health Center is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.