About the role
The Associate National Accounts Manager is responsible for driving the successful execution and performance of Face Reality’s national and multi-location accounts post-contract close in the medical channel. This role ensures seamless onboarding, accelerates product adoption, and drives reorder velocity across assigned accounts and locations. Acting as the operational lead, this individual partners closely with the Sr. National Accounts Manager- Medical, Business Development Managers (BDMs), Education, Marketing, Customer Service, and Operations to ensure national account strategies are implemented consistently at the local level and deliver measurable business results.
This is a highly cross-functional, execution-focused role designed to scale enterprise partnerships and maximize long-term account value through disciplined rollout planning, stakeholder alignment, and performance management. This role is not the primary contract negotiator; it focuses on activation, utilization, retention, and expansion after the agreement is in place.
RESPONSIBILITIES/ESSENTIAL FUNCTIONS
- Account Onboarding & Activation: Lead onboarding of new national accounts and locations, ensuring a seamless and consistent launch experience. Coordinate cross-functional onboarding efforts including Education, Sales, Customer Service, and Operations. Ensure accounts are fully set up across all systems (ordering, certification, training access, account configuration). Drive speed to first order and first treatment across all new locations.
- Rollout Planning & Governance: Build and manage location-level rollout plans (launch playbooks, training timelines, activation checklists). Establish operating cadence with internal partners and account stakeholders (e.g., weekly launch huddles, 30/60/90-day reviews) to ensure accountability and on-time execution.
- Adoption & Utilization: Monitor and drive product adoption across all locations within assigned accounts. Identify gaps in protocol usage, provider engagement, and treatment integration. Partner with BDMs and Education teams to implement targeted adoption strategies and improve consistency across multi-location accounts.
- Reorder Velocity & Account Performance: Track and analyze reorder cadence and account-level performance. Proactively identify at-risk accounts and implement recovery plans. Drive increased order frequency, average order value, and SKU expansion through strong account execution and enablement.
- Executive Stakeholder Support (QBRs/JBPs): Support Joint Business Plans and Quarterly Business Reviews with national account stakeholders. Prepare performance recaps, insights, risks, and action plans; coordinate internal follow-up to ensure commitments are delivered.
- Cross-Functional Execution & Issue Resolution: Serve as the day-to-day operational lead across internal teams including Sales (BDMs), Education, Marketing, Customer Service, and Operations. Identify and escalate execution gaps, operational challenges, and risks; drive resolution with clear owners and timelines.
- Performance Tracking & Reporting: Maintain clear reporting on onboarding timelines, location activation rates, adoption, reorder trends, retention, and revenue impact. Provide insights and recommendations to improve account scalability and performance.
QUALIFICATIONS
- Bachelor’s degree (Business, Marketing, Healthcare, or related field preferred)
- Esthetician’s License or RN degree a plus
- 2-4 years of experience in B2B sales, account management, implementation, or customer success (medical/aesthetic channel preferred)
- Experience in medical aesthetics, skincare, dermatology, or plastic surgery
- Experience supporting multi-location or enterprise accounts required, including coordinating rollouts across multiple stakeholders and locations
- Data-driven mindset with the ability to analyze account performance, identify leading indicators of risk/opportunity, and drive action
- Strong project management and organizational skills; ability to manage multiple accounts and priorities in a fast-paced environment
- Excellent communication and cross-functional collaboration skills; strong problem-solving capabilities; ability to operate effectively in ambiguity and evolving environments
- Proficiency with CRM and reporting tools (Salesforce preferred) and strong Excel/Google Sheets skills.
- Comfortable working cross-functionally in a remote environment
- Ability to travel up to 20% as needed for account onboarding, trainings, and key meetings; travel varies by launch cycle and business needs
- Ability to support occasional nights and weekends based on business needs; travel to industry events and trade shows
How You’ll be Measured:
- Time to onboard and activate new accounts (speed to first order/first treatment)
- Location activation rate (% locations ordering) and time to activation
- Reorder rate/frequency, revenue growth, and expansion (AOV/SKU breadth) within assigned accounts
- SKU adoption and protocol penetration
- Account retention and churn reduction
PHYSICAL REQUIREMENTS:
To perform this job successfully, an individual must be able to carry out each essential duty satisfactorily. Reasonable accommodations may be made, upon request, to enable individuals with disabilities to perform the essential functions, provided such accommodations do not impose an undue hardship. The physical demands of this role include frequent sitting, standing, walking, lifting and carrying items under 25 lbs, pushing/pulling, extending/reaching, grasping objects, and keyboarding. The position also requires speaking, hearing to exchange information, and both near and far visual acuity. Twisting and other activities may occur occasionally. A detailed breakdown of physical demand frequency is available upon request.
Salary: $38 - $40 per hour plus yearly bonus and a full benefits package *Please note this position is not eligible for visa sponsorship. Candidates must have authorization to work in the US without current or future sponsorship.