Associate Operations Project Manager

Job Description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary:

UNC Faculty Physicians (UNCFP) is seeking a highly organized and motivated professional to join our team in a key operations support role. The Associate Operations Project Manager offers the opportunity to contribute to initiatives that impact clinical operations, and overall clinician and staff experience across UNC Faculty Physicians. In this role, you will partner with clinical, administrative, and operational teams to coordinate projects from planning through implementation, support efficient workflows, manage project timelines and communications, and facilitate complex operational initiatives

At UNC Faculty Physicians, we are committed to supporting the people who deliver care. Our team plays a critical role in strengthening the operational foundation that enables providers to succeed in both clinical and academic environments. You will have the opportunity to make a meaningful impact on clinician experience, develop skills in operations and process improvement, and contribute to a culture focused on collaboration, continuous improvement, and high-quality service. We value individuals who bring curiosity, initiative, and a commitment to enhancing efficiency across teams.

This position is structured as hybrid and will require onsite presence at least two days onsite a week to meet the business needs.

Key Responsibilities

• Maintain and improve operational processes and tracking tools
• Support project coordination and operational initiatives
• Ensure accuracy and completion of multi-step processes
• Facilitate communication across clinical and administrative teams

What Were Looking For

• Strong project coordination, organizational, and time management skills with attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Process-oriented mindset with interest in workflow improvement
• Proactive problem-solving and ownership of work
• Effective communication and collaboration skills
• Comfort working in evolving or ambiguous environments

Preferred Qualifications

• Experience in healthcare operations
• Experience with workflow and project tracking tools (e.g., Excel, Smartsheet)
• Exposure to process improvement initiatives

Responsibilities:

1. Assist with the development of project plans, goals, and budgets identifies resources needed and develops schedules while maintaining optimum working relationships with all departmental units.

2. Assists with the preparation and dissemination of project communications. Communicates with project sponsors and functional area managers/directors regarding status of specific projects. Produces project reports for the project sponsors and management.

3. Collaborates on all phases of the projects to achieve schedule, cost and performance objectives, while maintaining the scope of the projects.

4. Coordinates effort and manages relationships with vendors and contractors necessary for any projects.

5. Performs analysis for the projects and develops objective means or status reports for assessing the status of the projects that are consistent with standard skills of project managers.

6. Prepares requests for proposals and conducts all necessary meetings to facilitate selection of project services and products. Assists project team members and monitors project performance.

7. Responsible for program and project assignments working independently or collaboratively as appropriate to accomplish the assigned work. Identify issues and assist in developing strategies to address them prior to issues becoming critical. Keep management informed of project(s) status and any potential problems or political concerns.

Other Information

Other information:

Education Requirements:

Bachelor's degree in applicable field

Licensure/Certification Requirements:

No licensure or certification required.

Professional Experience Requirements:

If Masters degree in Business Administration or Health Administration, no experience is required.

If a Bachelors degree, requires one (1) year of professional experience in project management or program administration. Prior experience in quality improvement, strategic planning, or risk management preferred.

If Associates degree, five (5) years of professional experience in project management or program administration.

If High School, nine (9) years of professional experience in project management or program administration.

Knowledge/Skills/and Abilities Requirements:

Strong knowledge of project management techniques and tools.

Job Details

Legal Employer: STATE

Entity: UNC Faculty Physicians

Organization Unit: UNC Project Managers and Operations Analytics

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $28.87 - $41.50 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: Yes

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants and employees religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.