Associate, Operations Services

Job Summary/Company: Join us as an Operations Services Associate and advance your career in a fast-paced production environment. This key role is vital for property loan risk mitigation, demanding your exceptional attention to detail and critical thinking. You will focus on high-volume document processing and verification, meticulously following complex instructions to maintain zero-error accuracy. Responsibilities include preparing finalized packages for secure delivery to Taxing Authorities while consistently meeting strict daily deadlines. We offer a learning culture committed to your professional development and growth.


Responsibilities:

• Deliver exceptional client service within a demanding, high-volume production environment.

• Accurately print and match high volumes of live checks with corresponding reports, ensuring proper reconciliation.

• Meticulously follow detailed, package-specific instructions to guarantee all contents are compliant and correct prior to dispatch.

• Perform final quality control verification of all matched checks and reports to ensure guaranteed accuracy.

• Organize and prepare finalized packages for secure and documented delivery to various Taxing Authorities.

• Manage assigned processes and inventory to ensure operational efficiency and the timely fulfillment of strict daily deadlines.

• Effectively manage time and set priorities to concentrate on core objectives and meet all established Service Level Agreements (SLAs).

• Maintain strict adherence to all required company and client-driven standards.

Qualifications/Background Profile:

• High school diploma or equivalent required; a college degree is preferred.

• 1+ years of relevant experience or equivalent education (client-facing experience is a plus).

• Proven ability to deliver exceptional client service in a high-volume, production-focused environment.

• Strong organizational skills for effective time management, priority setting, and meeting tight deadlines.

• Intermediate computer proficiency with a quick aptitude for mastering new systems and applications.

• Ability to quickly understand and process basic property-related documentation.

• Excellent analytical and critical thinking skills to synthesize information and resolve problems.

• Exceptional attention to detail for accurate data processing.

• Strong verbal and written communication skills and a collaborative approach to providing status updates.

• A proactive mindset with a strong willingness to learn and adapt.

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This job is In-Person.

Pay Range: Hourly $20.50 to $19.50

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Download the Sparks Group mobile app from Apple App Store or Google Play.

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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.