Associate Patient Access Specialist - Talent Pool

Hi. We’re Hummingbird.

We’re elevating patient access so patients can get healthcare how, when, and where they need it.  We partner with healthcare systems to transform how patients access care, enabling their providers to focus on what matters most – caring for patients. By managing patient access as a technology-enabled service, we help health systems stabilize costs and improve patient experience while creating good jobs that attract and retain talent in the industry.  Our team of experts is obsessed with the connection between the people, processes, and technology that make healthcare organizations hum. Join us and help build the healthcare experience we want for our communities, our families, and ourselves.

Summary

Help patients get the care they need with patience, clarity, and compassion.

As an Associate Patient Access Specialist at Hummingbird, you’re the first voice patients hear when they reach out for care. Every call is a chance to make someone’s day a little easier, whether you’re scheduling an appointment, updating records, or helping someone log in to their MyChart account.

You’ll learn to navigate healthcare systems and practice empathy on every call, using your customer service skills to make each patient feel supported. You’ll also work with a close-knit team that supports you and celebrates your growth.

This is a starting point for a meaningful career in healthcare. You don’t need medical experience; you need great communication skills, curiosity, technical aptitude, and the desire to help others, while contributing as a dependable part of the patient access team. We will teach you the rest through hands-on training, coaching, and real-time support.

Responsibilities

Note: This posting is for our ongoing Patient Access Specialist Talent Pool. We interview continuously and anticipate frequent openings, with start dates typically 2-6 months after your application.

What You’ll Do

• Be the first point of contact for patients calling to schedule or update appointments, ask about referrals or test results, request prescription refills, or get MyChart support.
• You’ll spend most of your day talking with patients over the phone, supporting them through back-to-back calls in our remote call center environment.
• Listen carefully, ask clarifying questions, and guide patients to the right next step.
• Recognize when a patient needs clinical support and escalate calls that require medical guidance, urgent attention, or clinical review.
• Use our phone system, reference materials, and Epic (our electronic medical record system) to schedule visits, update insurance/contact details, and keep patient information accurate.
• Help patients use MyChart, a secure online portal, by setting up accounts, resetting passwords, and walking them through features like messaging or virtual visits.
• Document each call clearly and follow established workflows to keep things running smoothly.
• Escalate more complex questions to senior specialists or leads, knowing you have a team ready to support you.
• Participate in ongoing training and coaching to build consistency and accuracy in workflows.
• Contribute to a positive team culture where collaboration, curiosity, and kindness come first.

The Details

• Location: Remote (U.S.-based)
• Schedule: Full-time, Monday-Friday; hours vary based on patient access center hours
• Compensation: Expected total range for the role is $17.00 to $22.00 per hour. New hires start between $17.00and $20.00, depending on experience and internal equity.
• Benefits: Comprehensive medical, dental, and vision coverage; paid time off; 401(k); parental leave; career development support; and more
• Training: Paid, structured onboarding and ongoing mentorship

Required & Desired Skills

What You'll Bring

• Work experience helping people, whether in retail, hospitality, customer service, or another role where patience and professionalism matter.
• Strong communication skills and the ability to stay calm and clear when someone is stressed.
• Confidence using multiple systems at once, learning new software tools quickly, and typing at least 35 WPM accurately while managing patient calls.
• Attention to detail and the ability to stay organized while juggling several tasks.
• A growth mindset and openness to feedback, eager to learn and build new skills.
• Curiosity about healthcare and how it all fits together behind the scenes.

The Hummingbird Approach
We value a team that brings diverse perspectives and experiences to the work we do. While there are many ways to do this, people who are successful at Hummingbird:

• Lead with Respect by valuing kindness and working to actively foster an environment of inclusion and respect.
• Embrace Growth and seek out learning and growth for themselves and support those around them in their growth journey. They bring curiosity and an openness to innovation to all their interactions.
• Bring a Win Together mentality by approaching conflict directly, listening carefully, and seeking to understand. They problem-solve with the goal of finding successes, not trade-offs, for all involved.

Equal Opportunity Statement
Hummingbird Healthcare is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic. We value the talents of individuals from all backgrounds and actively seek a diverse workforce. 

Our mission is to provide a fair and inclusive recruitment process for everyone, and reasonable accommodations are available to any applicant who may need them.  Please reach out to talent@hummingbird.healthcare to request accommodations and we’d be happy to chat.