Associate Patient Care Coordinator

Associate Patient Care Coordinator at UnitedHealth Group

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Associate Patient Care Coordinator Middlebury, Connecticut

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Caring. Connecting. Growing together.

With these values to guide us our people are committed to making a meaningful difference in the lives of those we are honored to serve.

• Integrity
• Compassion
• Inclusion
• Relationships
• Innovation
• Performance

Associate Patient Care Coordinator

Requisition number: 2359372

Job category: Healthcare Delivery

Primary location: Middlebury, CT

Date posted: 05/04/2026

Overtime status: Non-exempt

Travel: No

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As a member of the Optum Care Delivery team you'll be an integral part of our vision to make healthcare better for everyone.

At Optum you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.

Tides of Mind Counseling, part of the Optum family of businesses, is seeking a Associate Patient Care Coordinator to join our team in Middlebury, CT. As a member of the Optum Behavioral Care Team you'll be an integral part of our vision to make healthcare better for everyone.

Schedule 40-hour work week Monday through Friday from 8am - 4pm EST or 9am - 5pm EST. The schedule will be determined upon hire.

Location 900 Straits Turnpike, Middlebury, CT 06708

Primary Responsibilities

• Greets patients and visitors in a prompt, courteous and helpful manner.
• Verifies insurance information, address and phone number of the patient; registers new patients.
• Answers incoming phone calls in a courteous and prompt manner, directs calls and takes messages.
• Schedule appointments, take messages and respond to the needs of patients and callers.
• Assist with new clients i.e., explain paperwork, verify completion, obtain signatures and consents, obtain insurance information, etc.
• Schedule new clients according to staff qualifications and insurance requirements. Send text messages/emails to patients regarding upcoming appointments and canceled/rescheduled appointments.
• Process payments for co-pays, deductibles, co-insurance, self-pay and missed appointments fees.
• Secure patient information and maintain patient confidentiality.
• Ability to maintain a work queue list - complete any pending actions i.e. referrals, scheduling appointments.
• Performs clerical duties such as copying, faxing and filing.
• Contact patient in case of no call/no show.
• Ability to use an electronic health record (Athena).
• Effectively executes time management by notifying the provider team of the patient's arrival, consistently reviewing the daily patient schedule and notifying the team of any potential conflicts, which may include voicemails, emails and online bookings.
• Helps ensure continuity of care and communication between Optum providers and other partners as appropriate.
• Completes clinic reports and administrative duties to ensure exceptional patient care.
• Execute working knowledge of HIPAA privacy laws by protecting patient information. Maintain confidentiality of all patient and employee information.
• Opens or closes the clinic facility.
• Performs related work as required.

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays.
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account.
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage.
• 401k Savings Plan, Employee Stock Purchase Plan.
• Education Reimbursement.
• Employee Discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary Benefits: pet insurance, legal insurance, LTC Insurance, etc.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma/GED.
• 1 years of computer proficiency experience multi-tasking through multiple applications including Microsoft Outlook, Excel and Word.
• 1 years of experience in an office environment, preferably a mental health or medical setting.

Preferred Qualifications

• Basic understanding of medical terminology.
• Proven ability to interpret a variety of data and instructions furnished in written, oral, diagram or schedule form.
• Proven ability to explain sensitive information clearly and professionally to diverse audiences including non-medical staff both written and verbally.
• Proven ability to accomplish multiple tasks in an environment with interruptions.

Soft Skills

• Ability to work independently and maintain good judgment and accountability.
• Demonstrated ability to work well with health care providers.
• Strong organizational and time management skills.
• Ability to work well under pressure in a fast-paced environment.

Explore opportunities at Optum Behavioral Care. We're revolutionizing behavioral health care delivery for individuals, clinicians and the entire health care system. Together we are bringing high-end medical service, compassionate care and industry leading solutions to our most vulnerable patient populations. Our holistic approach addresses the physical, mental and social needs of our patients wherever they may be - helping patients access and navigate care anytime and anywhere. We're connecting care to create a seamless health journey for patients across care settings. Join our team - it's your chance to improve the lives of millions while Caring. Connecting. Growing together.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution; all benefits are subject to eligibility