Associate Patient Care Coordinator

Associate Patient Care Coordinator at UnitedHealth Group

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Associate Patient Care Coordinator

Requisition number 2351393 Job category Healthcare Delivery Primary location Seattle WA Date posted 04292026 Overtime status Non-exempt Travel No

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Optum is a global organization that delivers care aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care pharmacy benefits data and resources they need to feel their best. Here you will find a culture guided by diversity and inclusion talented peers comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Associate Patient Care Coordinator functions as an integral member of the team and is the first point of contact for all people inquiring about the providers practice. The primary role is to organize the practices daily activities and paperwork.

The Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial clinical and service goals.

Working Hours Monday - Friday from 800 am to 500 pm

Location 904 7th Avenue Third Floor OBGYN Office Seattle WA 98104

Primary Responsibilities

Exhibits empathy courtesy competence efficiency and care Schedules appointments and procedures following standard guidelines Uses multiple computer and phone systems to fulfill patient needs over the phone Verifies patient information while documenting in their Electronic Health Record EPIC Advises patients of their responsibilities regarding insurance and referral information Greet customers into the practice and provide instruction and/or direction as necessary on the phone Schedule and coordinate all patient appointments as directed Assists patients with signing in and completing registration Answers incoming phone calls in a courteous and prompt manner directs calls and takes messages Collecting co-pays and past due balances aligning with Optum payment policies Ability to maintain a work queue list- complete any pending actions i.e. referrals scheduling appointments Check In and Check Out patients Prepare all documentation and records with accuracy as directed or necessary for the patients care Meet or exceed the performance measures established by the Practice Management Department Responsible for completing intake of new pregnant patients Follow establish policy and procedures related to the position Participate and contribute to a team-based environment Maintain a team supportive attendance record Understand and deliver quality customer service that is consistent with the Polyclinics efforts in becoming a High-Performance Organization Follow OSHA/WISHA including usage of PPE guidelines Follow HIPAA regulations All employees are expected to keep abreast of current medical requirements relevant to their position which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements Adapt and perform effectively in a continuously changing environment and in occasional difficult situations Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group Put it all together - competitive base pay a full and comprehensive benefit program performance rewards and a management team who demonstrates their commitment to your success. Some of our offerings include

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental Vision Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401k Savings Plan Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits pet insurance legal insurance LTC Insurance etc.

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications High School Diploma