Job Title: Product Owner I - Personal Lines Insurance Location: Remote Duration: 9-12 months, with possible extension
Job Summary
We are seeking a Product Owner 1 with strong Personal Lines Insurance experience to support the enhancement of an insurance policy servicing application, with a specific focus on policy changes and endorsements.
The Product Owner will work closely with business stakeholders, customers, technology teams, designers, and Agile delivery teams to understand business needs, map current and future-state workflows, identify pain points, and translate requirements into clear user stories, acceptance criteria, and functional requirements.
The ideal candidate will have hands-on experience working with Personal Lines Insurance, strong requirements-gathering and documentation skills, workflow/process mapping experience, and the ability to effectively manage and influence stakeholders.
Key Responsibilities
Research and map current-state and future-state business processes and system workflows.
Analyze existing processes to identify pain points, gaps, dependencies, and opportunities for improvement.
Gather and clarify business, customer, and system requirements.
Translate business needs into detailed user stories, acceptance criteria, and functional requirements.
Partner with business stakeholders, technology teams, research, UX/design, and delivery teams to define effective solutions.
Support product discovery, prioritization, backlog refinement, planning, and delivery activities.
Collaborate with stakeholders to define and prioritize product features based on customer and business value.
Conduct user acceptance testing (UAT) and test scenarios to validate requirements and acceptance criteria.
Document testing results, defects, issues, risks, decisions, and dependencies.
Support resolution of roadblocks and escalate issues when necessary.
Participate in Agile ceremonies, including sprint planning, backlog refinement, demos, retrospectives, and other team meetings.
Communicate product requirements, priorities, delivery expectations, and changes to stakeholders.
Gather feedback from end users and stakeholders and incorporate findings into product improvements.
Work with Product Owners and Agile teams to support delivery of new product capabilities.
Ensure product requirements align with customer needs, business objectives, regulatory requirements, and insurance industry practices.
Help maintain product backlog and ensure stories are clear, actionable, and appropriately prioritized.
Required Qualifications
35+ years of experience working with Agile teams in a Product Owner, Business Analyst, or similar role.
Strong experience in the insurance industry, preferably Personal Lines Insurance.
Experience with policy servicing, policy changes, endorsements, or insurance professional experiences strongly preferred.
Strong requirements-gathering and business analysis experience.
Experience writing user stories, acceptance criteria, and functional requirements.
Strong process/workflow mapping experience.
Experience working with business stakeholders, technology teams, and cross-functional partners.
Experience with UAT, test scenarios, requirements validation, and defect identification.
Strong stakeholder management and communication skills.
Working knowledge of Agile/Scrum methodologies.
Ability to analyze complex business problems and translate them into actionable product requirements.
Strong problem-solving, decision-making, and collaboration skills.
Bachelor's degree in Business, Computer Science, Information Systems, or a related field preferred.
Preferred Qualifications
Experience with Personal Lines Property & Casualty (P&C) Insurance.
Experience with policy administration or policy servicing systems.
Experience with insurance endorsements and policy transactions.