Associate Project Manager

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

The Project Manager oversees one or more projects on an ongoing and regular basis. Individually, or as part of a team, responsible for project planning and statusing, risk management, and issue resolution. Duties may include: assembling project team, assigning individual responsibilities, identifying appropriate resources needed, developing schedules to ensure timely completion of project, communicating project status and issues to team and management, acting to reduce risk and resolve issues. Coordinates with other projects and work groups.

What You'll Do

• Oversees multiple small to large scale projects.
• Gathers information for project deliverables, plans, schedules, and status reports.
• Coordinates schedules to ensure timely completion of project.
• Assists in creating project plans specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans, budgets, and allocation of available resources.
• Facilitates meetings including preparing agendas and coordinating schedules and materials, documenting meeting minutes, following-up on action items, gathering, organizing and distributing project related documentation.
• Assists in conducting risk monitoring and controls during a project's duration to ensure ability to achieve expected outcomes, on time and on budget.
• May track or monitor project budgets including project cost estimates and forecasting.
• Prepares project status reports and keeps team informed of project status and related issues.
• May be required to perform duties outside of normal work hours based on business needs.

What You'll Bring

Knowledge and Skills/Technology Used

• Generally requires BS Degree in a business field or equivalent work experience
• Typically have 0-3 years of directly related experience
• PMP Desirable
• CSM (Certified Scrum Master) Preferred
• Information Technology Infrastructure Library (ITIL) Certification preferred
• Knowledge of project management best practices and current technologies
• Familiar with project management methodologies and techniques
• Familiar with applicable business processes sufficient to communicate with team members, customers and management
• Experience with coordinating projects in a business and/or technology environment.
• Some experience with risk management
• Experience with coordinating multiple projects or large projects
• Experience with coordinating project plans and budgets
• Experience with facilitating meetings
• Verbal and written communication skills sufficient to create project documentation
• Knowledge of communication, statusing, and Project Management tools to create project documents and reports

What We Offer

By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.