Administrative Management, Administrative Skills, Analysis Skills, Communication Skills, Data Collection, Detail Oriented, Documentation, Identify Issues, Information/Data Security (InfoSec), Journalism, Leadership, Legal, Marketing, Microsoft Office, Operational Support, Organizational Skills, Political Science, Process Development, Public Affairs, Public/Media/Press/Analyst Relations, Research Skills, Support Documentation, Tactical Operations, Team Lead/Manager, Time Management, Writing Skills
Description
The Public Affairs Coordinator is an entry-level, individual contributor role that provides tactical and operational support to Tyler's reputation management and public affairs function. Under the direction of Public Affairs leadership, the Coordinator supports monitoring, issue logging, research, documentation, and other communications activities that protect the company's reputation.
This role is designed for an early-career communications professional who demonstrates strong attention to detail, sound judgment, and the ability to exercise discernment when evaluating information. The Coordinator executes defined responsibilities, anticipates follow-up needs, escalates issues appropriately, and supports team effectiveness through accuracy, responsiveness, and continuous learning.
Responsibilities
Support reputation management administration by accurately capturing, updating, maintaining, and reporting on reputational issues in designated event logs, databases, and shared files, following established processes and timelines.
Follow up on active and monitored reputational issues to ensure timelines, statuses, and next steps are updated in a timely and accurate manner.
Monitor media and digital platforms for coverage, commentary, and emerging issues related to Tyler; flag relevant items for review and assist with compiling internal summaries; exercise discernment to identify why an issue may be important and anticipating likely follow-up questions.
Assist public affairs team lead to maintain and update internal talking points and background documents for high-visibility or emerging situations. May include:
Coordinating with internal stakeholders (e.g., legal, marketing, InfoSec, subject matter experts) to gather information and support aligned responses.
Conducting timely research and basic analysis to identify, track, and summarize reputation-related issues including outcomes and lessons learned.
Triage and manage inbound inquiries related to reputation management (i.e. media inquiries, internal questions, Red Flag forms) by reviewing, researching, and understanding the underlying issue before routing or escalating.
Support documentation and maintenance of team processes, templates, and workflows; identify gaps and flag improvement opportunities for review.
Apply Tyler style, formatting, and quality standards, including proofreading and consistency across materials.
Qualifications
- Bachelor's degree in communications, journalism, public relations, public affairs, political science, or a related field, or equivalent early-career experience.
- 0-2 years of relevant experience, including internships or entry-level roles involving writing, research, monitoring, or communications support.
- Strong written communication and summarization skills with a high level of attention to detail.
- Demonstrated ability to research topics, understand context, and exercise sound judgment appropriate to an entry-level role.
- Organizational and time-management skills, including comfort working with trackers, databases, or shared documentation.
- Ability to manage assigned tasks and meet deadlines in a fast-paced environment.
- Proficiency in Microsoft Office applications; familiarity with media monitoring tools is a plus.
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Tyler Technologies Inc
Founded in 1966 and based in Plano, Texas, Tyler Technologies is the largest national provider of integrated software systems and information technology services exclusively focused on the public sector. Simply put — Tyler empowers people who serve the public.
We devote all of our time, energy and resources to help local governments and school districts become more efficient, accessible and responsive. At more than 11,000 local government offices in all 50 states, Canada, the Caribbean, the United Kingdom and other international locations, our clients can attest to our ability to fulfill this promise.
Tyler delivers an expansive portfolio of software and service solutions designed to automate mission-critical public sector operations, including:
State & Local Government Solutions
- ERP | Financial
- Courts & Justice
- Appraisal & Tax
- Records & Documents
- Planning, Permitting & Licensing
- Public Safety
School Solutions
- Student Management
- Financial
Our commitment goes well beyond delivering solutions that work for our public sector clients. It’s also about consistently delivering value for our employees and shareholders.
Working With Us
Working at Tyler means you are part of a vibrant community of professionals who care about their clients as much as they care about each other. We work closely, sharing knowledge and inspiring each other to learn and grow so that we can continually improve service to our clients. When you work at Tyler, you receive benefits that support your health and well-being. Our comprehensive offering was created to accommodate the diverse lifestyles of our staff.
Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.
2,500 to 4,999 employees
Accounting and Auditing Services