Responsible to assist contractors and reps with technical service on projects, addressing customer complaints and assisting the Quality Manager with additional quality activities.
Essential Duties and Responsibilities:
Provide field support for contractors and reps to assist with the installation of structures.
Address field complaints in a timely manner and document occurrence, cause, and disposition.
Maintain a log for customer complaints and nonconformances.
Visit job sites and assist with addressing issues when appropriate that could include rework, installation, etc.
Assist in proposing and implementing corrective measures for nonconformances to address potential for recurrence utilizing the Eight Disciplines Problem Solving Process. Often this will require working with other departments to facilitate Root Cause Analysis.
Assist with summarizing monthly reports for complaints and nonconformances.
Performs audits as determined by Quality Manager. Audits may include job packages (submittals and job paperwork), in-process and final inspections of fabricated parts, shop paperwork, and product to be shipped.
Make proposals for updates to the Quality Management System (QMS) and assist with updating the QMS as determined by the Quality Manager.
Interprets fabrication prints, schematic diagrams, or formulas and confers with management and engineering staff to determine quality and reliability standards.
Assists with R&D as determined by the Quality Manager.
Recommends modifications of existing quality or production standards to improve processes.
Sets up and performs destructive and nondestructive tests on materials, parts, or products to measure performance, life, or material characteristics.
Assist with coordinating and maintaining approved fabricator status for municipalities.
All other duties assigned by Manager.
Competencies
Analytical Decision-Making
Communication
Learning & Development
Planning & Organizing
Professionalism & Integrity
Risk-Taking/Creative Thinking
Teamwork & Relationship-Building
Results Orientation
EEO Accountability
Education and/or Experience
High school diploma or general education degree (GED) and at least 2 years of relevant experience (could include CAD, Solidworks, Graphic Design, installation of steel structures, etc.).
Travel
This position requires moderate travel
Computer Skills
To perform this job successfully, an individual should have competency with Microsoft Office applications and design software/CAD.
Other Requirements:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving few concrete variables in standardized situations.
Strong mathematical background and good with measurement tools.
Ability to read and comprehend detailed instructions, short correspondence, and memos.
Ability to write correspondences to internal employees as well as external parties that could include reps, contractors, and/or the end customer.
Ability to effectively present information in one-on-one and small group situations to reps, contractors, and/or the end customer as well as to other employees of the organization.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel and reach with hands and arms.
The employee is frequently required to sit and talk or hear.
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision and depth perception.
PlayCore is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.