Associate Representative - Inside Sales

WESCO

Phoenix, AZ

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JOB DETAILS

SKILLS

Administrative Skills, Business-to-Business (B2B), Communication Skills, Computer Skills, Customer Experience, Customer Relations, Customer Satisfaction, Customer/Client Research, Detail Oriented, Distribution Services, Field Sales, Fortune 500 Customers, High School Diploma, Identify Issues, Industry/Trade Analysis, Inside Sales, Logistics, Marketing, Microsoft Office, Multitasking, National Sales, Order/Customer Fulfillment, Pricing, Purchasing/Procurement, Report Distribution, Retail, Revenue Growth, Risk, Sales Administration, Supply Chain, Systems Maintenance, Team Player, Up-Selling, Willing to Travel

LOCATION

Phoenix, AZ

POSTED

30+ days ago

As an Associate Representative - Inside Sales, you will interact with existing customers, primarily by phone and email, to increase sales of the Company's products and/or services by obtaining and up-selling orders, creating customer satisfaction and adding value to the customer's buying experience. You will collaborate with outside sales to ensure goals are being met.

Serve customers at the will‑call counter, handling customer-facing interactions and order placement in a retail-style, walk‑in environment.

Responsibilities:

+ Obtain orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.  

+ Increase orders by suggesting related items, explaining features, and checks customer’s buying history. 

+ With guidance, owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts. 

+ Prepare, generate, and follow up on verbal or written quotations to secure orders, or determine reason for loss of order. 

+ Review open customer order reports and act on open items, including those items that may be at risk in meeting customer’s promised delivery date.  

+ Maintain distribution system backorder report, associated customer expediting report and notices, and customer notification. 

+ Report industry trends, competitive pricing and customer feedback to management. 

Qualifications:

+ High School Degree or Equivalent required; Bachelor’s degree preferred.

+ Preferred knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however still a productive professional contributor (0-2 years).

+ Familiar with Microsoft Office, and ability to perform basic computer skills

+ Ability to perform multiple tasks simultaneously

+ Ability to work in a team environment

+ Ability to communicate clearly, both verbally and in written form

+ Attention to detail

+ Ability to prospect and market concepts to existing and potentially new accounts

+ Ability to act and solve routine or standard problems

+ Ability to identify and define problems and possible solutions independently; chooses among existing solutions

+ Ability to work independently with supervision

+ Ability to travel up to 25%

#LI-SG1

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits (https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html#benefits) and active community engagement, we create an environment where every team member has the opportunity to thrive.

Learn more about Working at Wesco here (https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html) and apply online today!

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.

_Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer._

_Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._

_This posting is for a current, active vacancy intended for immediate hire._

About the Company

WESCO

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