Administrative Skills, American Association of Service Coordinators (AASC), Best Practices, Communication Skills, Driver's License, English Language, Leasing, Metrics, Onboarding, Online Training, Organizational Skills, Property Management, Psychology, Rentals, Social Work, Spanish Language, Spreadsheets, Team Player, Web Analytics, Willing to Travel, Word Processing
The Associate Resident Service Coordinator (ASC) is responsible for serving at properties where there is a vacancy as a result of illness, scheduling or termination and perform and/or assist in all of the duties and responsibilities outlined in the Resident Service Coordinator (RSC) job description. This position requires a motivated and resourceful individual who is sensitive to resident needs, understands resident service coordination, can work within a team and thrive in a relatively independent work environment – taking the initiative to proactively support resident needs.
Responsibilities:
- Update key metric data in AASC Online and/or Family Metrics.
- Conduct resident assessments.
- Collaborate with agency partners to conduct programs in the absence of a full-time RSC onsite.
- Assist with completing move-ins for new residents and deactivations.
- Assist with conducting regular resident surveys.
- Support onsite RSC new hire onboarding – training on AASC Online, Family Metrics and site level best practices.
- Assist Property Manager with lease violations.
Qualifications:
- Bachelor of Social Work, Gerontology, Psychology, Counseling; or equivalent combination of education, training and experience.
- 2-4 years of progressively responsible experience in the resident services field or within community-based organizations.
- Understanding of community-based organizations and resident supports such as rental assistance, utility assistance and food access.
- Experience with PC based word processing and spreadsheet software.
- Must have strong communication and administrative skills and be flexible to work at many different properties.
- High energy and an ability to work well with others is a must.
- Able to work a varied schedule including weekends.
- Must be able to travel overnight as needed.
- Must be willing to travel for training and meetings.
- Must have reliable transportation as travel throughout the portfolio will be necessary.
- Must have and maintain a valid Driver’s License in the state of residence.
- Demonstrate ability to communicate effectively verbally and in writing.
- Demonstrate ability to read and comprehend the English language.
- Fluent in Spanish is a plus.
G
Gene B. Glick Company, Inc.