Associate Restaurant Manager

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nnttntttnttttnnnnnnttttBack to search resultsntttnnttt

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ntttttttAssociate Restaurant Manager

ntttttttDowningtown, PAtttttt

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ntttttttReports to: Restaurant General Manager

Directly Supervises: AGMs / Shift Managers / Team Members

Basic Purpose and Objectives of the Position

The Associate Restaurant Manager (ARM) serves as the assistant to the Restaurant General Manager and provides additional management coverage of operating hours and direct supervision of operations in an individual restaurant. Focal points include:

xe2x80xa2 Driving excellence in customer service

xe2x80xa2 Maintaining company standards in product and facility specifications

xe2x80xa2 Supervising food handling procedures and operational processes

xe2x80xa2 Exercising basic, shift-to-shift financial control to meet the restaurant profit margin targets

In addition, the ARM assumes full responsibility for specific financial controls, crew training assignments and the screening of prospective employees under the direction of the RGM. The ARM directly performs hands-on operational duties and on an on-going basis trains employee, responds to customer service needs and role models appropriate skills and behaviors in the restaurant.

The candidate for ARM is someone that is considered promotable to RGM within a year and a half of assuming the ARM position. The candidate has demonstrated the leadership skills necessary to become an RGM with continued training and coaching. ARM's that do not show progress towards Individual Development Plan within the first year are subject to demotion or termination.

Principle Accountabilities

Customer Satisfaction/Product Quality

xe2x80xa2 Maintains fast, accurate service, positive guest relations and ensure products are consistent with company quality standards.

xe2x80xa2 Drives customer-focused culture by serving as role model in resolving customer issues and training managers and crew to meet or exceed customer service standards.

xe2x80xa2 Tracks, analyzes and resolves sources of customer complaints.

xe2x80xa2 Ensure that food safety standards are met.

Financial

xe2x80xa2 Develops and drives restaurant annual operating plan.

xe2x80xa2 Analyzes sales, labor, inventory and other controllable accounts on a continual basis and takes corrective action to meet or achieve margin and sales growth targets.

xe2x80xa2 Trains and mentors subordinates on financial analyses and profitability tips for the restaurant.

xe2x80xa2 Develops store CAPEX requests and is the principle interface with all vendors.

Operations

xe2x80xa2 Ensures that facilities and equipment are maintained to Company standards.

xe2x80xa2 Monitors inventory, food preparation and order fulfillment daily to ensure adherence to company standards

xe2x80xa2 Establishes restaurant speed with service (SWS) targets, monitors performance and resolves bottlenecks to achieve SWS goals.

xe2x80xa2 Oversees development and revision of weekly management and crew schedules.

Human Resources

xe2x80xa2 Directs all restaurant level HR activity including:

xe2x80xa2 Personal accountability for crew hiring decisions

xe2x80xa2 Learning Zone planning and execution

xe2x80xa2 Performance management

xe2x80xa2 Compensation

xe2x80xa2 Employee relations issues up to and including termination

xe2x80xa2 Provides hands-on training for management staff in advanced Learning Zone modules and develops all Shift Managers and Assistant General Managers to assume higher level responsibilities.

xe2x80xa2 Develops and monitors staffing plans and directs crew sourcing activities.

xe2x80xa2 Manages the work environment on all shifts to ensure fair and equitable employee treatment, as well as adherence to all company, state and federal workplace regulations.

Success Measures

xe2x80xa2 Achievement of restaurant annual operating plan

xe2x80xa2 Margin improvement over previous year sales growth

xe2x80xa2 Weekly/Period restaurant performance in sales, labor, and COGS

xe2x80xa2 PRC results and DISSAT scores

xe2x80xa2 Learning Zone certification levels, crew turnover and staffing levels

Qualifications

Knowledge and Skill Requirements

Delivers Excellence in Customer Service

Is fully aware of customer needs and ensures that they receive quality products and service. Ensures work is to the correct standard. Possesses extremely high standards of product quality and speed with service and constantly monitors performance against those standards. Possesses a strong eye for detail and cleanliness. Presents a positive image through tidy and professional appearance of self and other employees. Interacts with customers in a highly effective and proactive manner. Consistently seeks to improve the customer experience. Demonstrates and emphasizes to others the importance of a winning customer experience. Uses customer feedback tools and techniques in making decisions and improving restaurant performance.

Team Leadership

Supervises others and efficiently coordinates their work. Delegates tasks to the most appropriate member of staff. Is able to remain in control in difficult situations. Provides clear direction and authority. Gets involved in a hands-on manner and leads by example. Is assertive. Communicates restaurant goals and a motivating vision; links individual performance to achieving restaurant goals. Demonstrates principled leadership and sound business ethics; stands up for what's right. Celebrates achievements; recognizes and rewards others; generates pride and commitment. Regularly coaches staff to drive performance against objectives; provides ongoing, constructive feedback. Demonstrates passion, enthusiasm and intensity in work; is a role model.

Business Savvy

Identifies problems quickly; assertively develops and implements solutions; manages restaurant flow to ensure customer satisfaction. Focuses the team on critical business issues; plans, organizes and delegates work for peak efficiency. Ensures understanding and use of available business tools by appropriate team members. Accurately analyzes financial data; identifies trends and takes appropriate action; follows-up to ensure 100% implementation. Understands key business drivers and uses this knowledge to build sales and achieve margin targets.

Team Development

Identifies appropriate staff development needs and action plans and ensure time is available for crew development. Is tenacious in ensuring that all employees receive the opportunity to learn and demonstrate new skills. Transfers own knowledge to others by clearly demonstrating procedures, maintaining high standards and walking the talk. Provides resources for development, follows up and gives positive, direct feedback. Provides ongoing coaching and feedback as well as periodic formal assessment of progress.

Restaurant Operations

Technically proficient in all aspects of food preparation, production and delivery. Displays detailed knowledge of all key food handling/food safety procedures. Familiar with basic restaurant equipment troubleshooting. Displays detailed knowledge of all company product standards.

Educational Attainment/Experience Requirements

High school diploma or GED.

Supervisory experience in either a food service or retail environment

Demonstrated ability to maintain financial controls and coach and train hourly employees.

Proven ability to drive customer satisfaction, financial performance and employee satisfaction.

Disclaimer

The list of requirements, duties and responsibilities is not exhaustive but is merely the most accurate list for the current job. The Company reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development).tttttt

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nttttttAssociate Restaurant Manager

nttttttDowningtown, PAttttt

nntttttnttttttntttttttLocationn 036282 - Downingtown

Downingtown, PA, United StatesnnttttttnnttttttntttttttCareer AreantttttttRestaurant ManagementnttttttnnttttttntttttttJob IDnttttttt#1492nttttttnnttttttntttttttCompanyntttttttOak Restaurantsnttttttn nttttttntttttttDate Postednttttttt05/22/2026nttttttntttttnnttttt

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n References to xe2x80x9cwexe2x80x9d and xe2x80x9courxe2x80x9d include Taco Bell's corporate-owned restaurants and independently owned and operated franchisees and licensees. Positions are available at both corporate and franchised Taco Bell locations. Those applying for a position with a franchisee or licensee of Taco Bell are not applying to work at Taco Bell Corp. or any of its affiliates. Franchisees and licensees are independent business owners and employers who are responsible for their own employment practices. Taco Bell Corp. is an Equal Opportunity Employer.n

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