Job Description Summary
The Associate, Retail Channels (Bilingual Teller) provides extraordinary, friendly and dynamic service to customers through interactions that transcend virtual/video face to face interactions. Position works on-site based in Bayamon, PR.
Job Description
MAJOR DUTIES & RESPONSIBILITIES:
Serves customer in a professional and exceptional, courteous, efficient manner through prompt handling of all teller functions.
Perform regular teller's transactions through electronic/remote interactions in compliance with bank policies and procedures.
Answers questions from prospects or customers and maintains excellent customer relations; directs customers to proper employees for answers to more complex problems and inquiries.
Works independently and utilizes effective problem-solving skills to resolve issues; effectively uses knowledge of operating and security procedures in order to make on-the-spot transactions.
Multitasks by working with multiple software programs concurrently to complete a transaction and communicating with more than one customer concurrently.
Identifies cross-selling opportunities, selling new or additional products or services that meet customers' needs, and makes appropriate referrals to other bank areas.
Performs end of day balancing according to procedures.
Adheres to security, audit, and compliance requirements.
May act as a mentor/trainer to new Virtual Tellers.
Communicates customer comments, issues and requests to the appropriate branch/department.
Clearly communicates the proper use of the Virtual Teller Station, handling customer's objections and anxiety to new technology.
Promotes benefits of the technology and ensures a positive experience.
Other duties may be assigned.
EDUCATION AND EXPERIENCE:
Associate or bachelor's degree in business administration or related field required.
One (1) year of customer service, call center or sales experience required.
Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
Excellent customer service, interpersonal, problem-solving and documentations skills required both verbal and written.
Requires good telephone etiquette, listening and communication skills.
Understanding of banking or financial products and services preferred.
Detail oriented and able to manage multiple priorities required.
Computer proficiency required. Knowledge of MS Office and other business applications preferred.
Bilingual, English and Spanish required.
Availability to work any day of the week based on the established hours of operations, plus flexibility to work overtime according to business needs is required.
WORK AUTHORIZATION & ELEGIBILITY:
Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)
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