Job DescriptionAssociate Field Service EngineerPosition ID: #831What You'll DoThe Associate Field Service Engineer will provide FANUC America Corporation customers with onsite repair, troubleshooting, programming, or maintenance services for FANUC robots and related system equipment on an emergency or unscheduled basis.The Associate Field Service Engineer must be able to travel to a customer site at a moment's notice and remain onsite for the duration required to perform troubleshooting and repair functions. Assignments may involve long hours, nights, weekends, and holiday work. This position requires complying with FAC and customer schedules, work rules, and conduct standards.The ideal candidate is customer‑focused, a problem‑solver with a “service first” mindset and experience with FANUC technology.How It's DoneDiscuss, diagnose, and repair robot operational and process problems as reported by the customer or technical support hotlineTroubleshoot, repair, and maintain robot mechanical units, controllers, and electrical control devicesDocument robot and related equipment performance, failure modes, and reporting results for troubleshooting, repair, and restart of the systemProvide a daily report to the Service Supervisor/Manager & Dispatch to update status and availabilityComplete customer calls to understand the required parts and software needed for the visitComplete a Field Service Report after each customer call that describes the problem, corrective action, and details the labor, material, and travel expense costs for customer and FAC processingMaintain a service tool kit and documentation to facilitate rapid customer responseParticipate in the on‑call rotation for after‑hours service supportCoordinate responsibilities, activities, and schedule with Service Supervisor/Manager to ensure customer satisfaction, proper billing, and collectionsCommunicate frequently with involved FAC employees and customer employees to ensure expectations are metReturn parts shipped for the service call but not purchased by the customer or defective parts replaced under warrantyProvide telephone‑based troubleshooting support to customer employees to resolve robot or related peripheral equipment operational problems on an as‑needed basisTravel to customer sites as required (approximately 80%)What You NeedHigh school diploma or GED with experience in robot repairExperience or education in a related environment with robotics integration, installation, or service repairsExperience or education with mechanical, electrical, and pneumatic troubleshooting, teardown, and repairAbility to read and interpret electrical, mechanical, and pneumatic prints and related technical documentationFamiliarity with standard machining practices, tooling, fixtures, and gaugesAbility to read and interpret PLC ladder logicValid driver's license and willingness to drive throughout the organization's service areaWhat Would Be Even BetterAssociate's or Bachelor's degree or equivalent technical education; or equivalent relevant experienceCustomer‑focused with strong communication and presentation skillsAbility to analyze customer issues and find resolutions quicklyPrevious experience with FANUC robots, controllers, and equipmentKnowledge of older platforms or FANUC CNC controls is a plusAbility to work safely and effectively within OSHA lawsAbility to work at customer sites with little direct supervisionIt's Your MoveAt FANUC America, we are driven by a deep respect for our people and a commitment to building a workplace dedicated to integrity and excellence. We believe that great careers are built through opportunity, growth, and collaboration—and we're excited to invite talented individuals like you to explore what's possible with us.Joining FANUC means becoming part of a team that values your unique perspective and encourages continuous learning and collaboration. We foster a culture where respect and innovation go hand in hand, and where your contributions help shape the future of automation and robotics.Compensation and BenefitsThe pay range for this position is $51,917 - $83,283 per year. Benefits include medical insurance, 401(k) savings, paid vacation, vision insurance, dental insurance, tuition reimbursements, disability insurance, life insurance, and paid holidays. Additional benefit information can be found on the company website.No sponsorship will be provided for this position.Equal Opportunity Employer, including disabled and veteransFANUC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.#J-18808-Ljbffr