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Associate Sales Operations Analyst

SGA Inc.

San Jose, CA

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JOB DETAILS
SKILLS
Analysis Skills, Artificial Intelligence (AI), Artificial Intelligence (AI) Agents, Cadence, Capacity Management, Cloud Computing, Communication Skills, Continuous Improvement, Contract Analysis, Cross-Functional, Customer Support/Service, Data Quality, Finance, Financial Systems, Forecasting, Genetics, Leadership, Mathematics, Metrics, Operations Management, Partner Sales, Performance Analysis, Power BI, Problem Solving Skills, Project/Program Management, Sales, Sales Analysis, Sales Operations, Salesforce.com, Software as a Service (SaaS), Staff Development, Team Player
LOCATION
San Jose, CA
POSTED
2 days ago
Software Guidance & Assistance, Inc., (SGA), is searching for an Associate Sales Operations Analyst for a contract assignment with one of our premier SaaS clients in a remote role.

Responsibilities:
  • Use strong business judgment to conduct analysis on renewal performance, partner with Sales leaders to build segment- and book-specific action plans, and drive accountability for execution against retention and GNARR targets.
  • Own the cadence and run the business for the Renewals organization — forecast calls, pipeline reviews, QBRs, and deal inspection — focusing on flawless execution and continuous improvement.
  • Partner with Renewal leaders on territory design, quota setting, capacity planning, and book-of-business assignments across segments and clouds.
  • Collaborate with cross-functional partners across Sales, CSM, Deal Desk, Finance, and Systems to drive renewal performance and achieve world-class results.
  • Identify, manage, and resolve operational challenges in the renewal motion efficiently — from data integrity and stage definitions to comp policy edge cases — ensuring a smooth experience for Sales and customers.
  • Successfully implement AI efficiency and infrastructure to streamline renewal forecasting, deal inspection, and pipeline analytics.
  •  
Required Skills:
  • Deep fluency in renewal metrics (Renewal rate, ARR, GNARR, churn, expansion attribution) and the operational levers behind them.
  • Hands-on experience with D365 or Salesforce, Power BI, Clari, and Excel at an proficient level. Comfort with Anaplan or similar planning tools is a plus.
  • Proven strength in leading cross-functional problem solving and program management, and in navigating ambiguity across Sales, CSM, Finance, and Systems partners.
  • Strong analytical skills with the capability to leverage data to influence decisions and tell a clear story to senior leadership.
  • Excellent communication and collaboration skills to work effectively with diverse teams across geographies and clouds.
  • Hands-on experience with AI tools and agents (e.g., Copilot, Claude, custom GPTs) and a builder's mindset for identifying where AI can replace manual effort, accelerate insight, or scale team output.
  • Bachelor's Degree in Finance, Math, Business or related field
  • 3+ years in Sales Operations or related field


SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.
#LI-TJ1Salary:40-44.34 USD/Hour

About the Company

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SGA Inc.

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