Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.
Responsibilities:Implement, test, and support server technologies, processes, and procedures. Monitor and respond to customer requests submitted via our internal ticketing system in a timely manner using excellent judgment and clear communication. Escalate issues to server engineers as necessary, working and learning alongside them to perform configuration of the server infrastructure components. Assist and collaborate with project/application teams as needed to provide consultative and implementation services on computer and data transport solutions. Perform on-call duties as required.
Qualifications:KNOWLEDGE SKILLS AND ABILITIES/LICENSE OR CERTIFICATION REQUIRED
1. Associate’s degree in Information Systems, Business, Engineering or related technical field (or equivalent job experience)
2. Two (2) years of network or server build/support experience in an enterprise environment. (includes MS Windows/AD experience. Linux, VMWare, and/or security experience desirable.)
3. Ability to communicate effectively and provide excellent customer service.
4. Basic knowledge of data center hardware/software, and other industry best practices
5. Working knowledge of enterprise server/storage solutions (including topics such as e-mail, software distribution, anti-virus, backup solutions, remote access)
6. Working knowledge of endpoint hardware and software.
KNOWLEDGE SKILLS AND ABILITIES/LICENSE OR CERTIFICATION PREFERRED
1. B.S. degree in Information Systems, Engineering, Business or related field of study
2. Four (4) or more years’ experience working with server, storage and security technology
3. MCSE/Server+ or other related technical certifications
4. Good analytical and technical troubleshooting skills
5. Excellent communication and outstanding customer service skills
6. Strong knowledge of virtual server or data center technologies. Working knowledge of storage or server technologies.
7. Experience in Healthcare facility
Work Hours:: 7am-4pm